The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Guest Service Agent
Hyatt Regency San Francisco Downtown SOMA
50 Third Street
San Francisco,
CA
94103
Hotel de 681 Habitaciónes
Gestionado Por
Highgate Hotels
Compensation: 36,06 $ a 37,50 $ por hora,
Tiempo Completo
What you will be doing
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
The ideal candidate for this position
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Publicado 26 De Junio De 2026
Acerca de Hyatt Regency San Francisco Downtown SOMA
Stay at the Center of San Francisco’s Arts Scene
In SoMa, San Francisco’s arts district, the city’s cutting-edge creative scene is alive and well. Here, contemporary art museums sit shoulder to shoulder with the renowned Yerba Buena Center for the Arts, fine dining restaurants, and artisanal coffee shops. Hyatt Regency San Francisco Downtown SOMA is a sophisticated destination close to the city’s most innovatively stimulating sights.
Acerca de Highgate Hotels
About the company
Passionate about hospitality? If so, we strongly encourage you to consider an exciting and rewarding career with Highgate Hotels. When joining the Highgate family, you become so much more than an associate; you become part of an elite team of individuals who are committed to providing world-class service to every guest, every time.
About Us
Highgate is an industry-leading investor and manager of hospitality assets. With over 25 years of experience, Highgate is the dominant hotel player in key gateway markets, such as New York, San Francisco, Boston, Miami, Key West and Waikiki, and an expanding presence in key European markets. We operate 100+ hotels and approximately 30,000 rooms around the world, with a diverse portfolio representing everything from legacy brands to bespoke lifestyle and independent hotels.
Boasting award-winning properties in North America and Europe, Highgate's success can be attributed to game-changing technological innovations, fresh insight into hotel trends and a creative approach to hotel management. We elevate the profile and performance of every hotel we touch by adhering to a set of standards that reflects our own expectations for greatness.
Highgate Culture
Highgate fosters an inspiring and inclusive culture that helps to make us best-in-class in the hospitality world. Unlimited career growth, inspiring leadership and long-term career possibilities are just some of the reasons why the most talented individuals in the hospitality world carve out long-term relationships within Highgate.
- Unlimited Career Growth
- Multiple-Brand Experience
- Long-Term Career Possibilities
- Your Chance To Make An Impact
- Inspiring Leadership
- Taking the Pulse of the Workforce
Highgate Benefits Summary
Highgate encourages the health and financial well-being of its associates by providing a comprehensive benefits program, elective coverage options and a savings plan to meet the personal needs of all associates and their families. Eligible full-time associates have the opportunity to participate in Highgate's comprehensive benefit program that includes:
- Medical/Pharmacy
- Dental Coverage
- Vision Coverage
- Life Insurance
- Voluntary Short Term Disability
- Voluntary Long Term Disability
Enhanced Benefit Offerings
- Physician at your Fingertips
- Wells Fargo Insurance Benefit HelpLine
- Employee Assistance Program (EAP)
- Identity Theft Solutions
- Employee Financial Solutions
- Health Care and Dependent Care Flexible Spending Accounts (FSAs)
Voluntary Benefit Offerings
- Trustmark Benefits Universal Life
- Trustmark Benefits Critical Illness
- Trustmark Benefits Accident Insurance
- Precious Pet Care
- Family Protection Plus
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