Guest Service Agent

Part-Time Guest Service Agent (Front Desk)

Join Our Award-Winning Team! Be the reason guests love their visit to the Asheville area.

We're looking for a friendly, dependable, and service-oriented Part-Time Guest Service Agent to join our Front Desk team. As the first and last person our guests meet, you'll play a vital role in creating memorable experiences through exceptional hospitality.

This position primarily works the 3:00 p.m. – 11:00 p.m. shift, which may include weekends and holidays as needed. If you enjoy meeting new people, solving problems, and working in a fast-paced environment, we'd love to meet you!

What You'll Do

• Welcome guests with a warm, friendly, and professional attitude.
• Process guest check-ins and check-outs efficiently and accurately.
• Verify reservations, assign guest rooms, and issue room keys.
• Process payments, room charges, cash, and credit card transactions.
• Respond promptly to guest questions, requests, and concerns to ensure complete guest satisfaction.
• Coordinate with Housekeeping and Engineering to ensure guest rooms are ready for arrival.
• Provide guests with information about the hotel, local attractions, dining, and directions.
• Complete daily reports, cashier responsibilities, and end-of-shift balancing procedures.
• Maintain accurate records while following hotel cash-handling and accounting procedures.
• Work as part of a team to deliver exceptional service and exceed guest expectations.

What We're Looking For

• At least one year of customer service experience preferred.
• Previous hotel or hospitality experience is a plus, but we're willing to train the right candidate with a great attitude.
• High school diploma or GED.
• Strong communication and interpersonal skills.
• Comfortable using computers and learning hotel management software.
• Excellent problem-solving skills and attention to detail.
• Reliable attendance and flexibility to work evenings, weekends, and holidays.
• A positive attitude with a genuine passion for hospitality and guest service.

Why Join Our Team?

• Part-time schedule with consistent hours.
• Weekly pay and direct deposit.
• Hilton Team Member Travel Program with deeply discounted rates at Hilton hotels worldwide.
• Employee Referral Bonus Program.
• Supportive team environment with opportunities to learn and grow.

If you enjoy creating memorable guest experiences and want to be part of an award-winning hotel team, we'd love to hear from you!

Apply today at www.ashevillehotelgroup.com/careers

EOE | Drug-Free Workplace