Night Manager
Autograph Collection/Courtyard by Marriott Hotel
525 5th Ave SW
Calgary,
AB
T2P 1R7
Canada
Description
We are hiring a Night Manager!
OUR STORY
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.
Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.
OUR ROLE
The Night Manager is responsible for the planning, direction, coordination and execution of all night operations within the hotel. The Night Manager is responsible for ensuring that all overnight activities are carried out professionally, to standards and at the highest level of service. The Night Manager will achieve desired outcomes through assisting in the creation, development and maintenance of competent, motivated and empowered night associates. The Night Manager will effectively lead, train, coach, motivate, engage and provide feedback to the night associates on a daily basis.
Key accountabilities include:
Provide the highest levels of customer service to guests and associates at all times.
Act as the primary point of contact for escalated guest concerns.
Handle guest complaints and service recovery situations professionally.
Oversee night houseperson and ensure the overnight checklist is completed each night.
Serve as the primary manager on duty during overnight hours, representing hotel leadership and ensuring smooth hotel operations.
Monitor check-in and check-out flow to ensure efficiency and brand compliance.
Conduct regular hotel walkthroughs focusing on cleanliness, safety, and service standards.
Monitor hotel facilities, public areas, and guest floors to maintain a safe and welcoming environment.
Supervise and support front-line teams, providing guidance during operational challenges.
Take charge during emergencies (fire alarms, medical incidents, security issues).
Maintain accurate incident reports and ensure proper follow-up.
Practice safety standards at all times, leading by example.
YOUR STORY
An experienced professional with a minimum of three years’ experience as a supervisor or Front Office Leader in a similar sized full-service hotel property.
A Hospitality or Tourism program graduate or degree holder.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to safety.
Someone who has solid leadership skills, adept at training, coaching and motivating a team.
A commitment to delivering excellence hospitality experiences.
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
Agile, able to shift priorities as needed, including handling guest or associate situations that may occur, covering shifts as necessary.
Able to work well under pressure and enjoy a fast-paced environment.
An excellent communicator who values teamwork and collaboration.
Available for overnight shifts including weekends and holidays.
Physically able to stand and walk for extended periods. Ability to bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more, such as guest luggage, packages or furniture.
As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
Apply today!
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Acerca de Autograph Collection/Courtyard by Marriott Hotel
Fashion Forward Sensibilities in Calgary
Experience the out of the ordinary Calgary Hotel where chic meets smart modernity at The Dorian. Warmly contemporary, layered with textured vibrancy and a touch of British whimsy, The Dorian Autograph Collection hotel offers a traveling experience unlike any other. Get a comfy night's rest in our guest rooms refined in an elegant European design featuring luxe bedding, free WiFi, mini-fridge, large screen TV and premium amenities. This downtown Calgary hotel's guiding interior design concept combines the fashion forward sensibilities of our muse Oscar Wilde and the evolution of Calgary as a city on the leading edge of a cultural and economic progression. Wilde’s sharp wit and gifted ability with words to surprise and humor influences the whimsical and playful discoveries peppered throughout the hotel.
The Dorian consists of two hotels in one beautiful tower. The upper-portion Autograph blends modern luxury with British whimsy and local flavour, including Calgary’s first 27th floor lobby complete with resto-lounge and rooftop patio. The lower-portion Courtyard caters to sophisticated urban adventurers and business professionals seeking more for their travel dollars. More than anything, The Dorian is a hotel with a soul. One that cares about its community, and connecting guests with memorable, warm, and fun Calgary people and experiences.
Acerca de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
