Food & Beverage Office Manager
Autograph Collection/Courtyard by Marriott Hotel
525 5th Ave SW
Calgary,
AB
T2P 1R7
Canada
Description
OUR STORY
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.
Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.
OUR ROLE
We are seeking a dynamic and organized Food & Beverage Office Manager who will provide administrative, operational, and organizational support to the Food & Beverage leadership team. The ideal candidate will demonstrate exceptional attention to detail, strong communication and organizational skills, and a genuine commitment to delivering an outstanding experience for both guests and associates.
Key accountabilities include:
Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.
Create & maintain departmental SOP's and follow up with auditing procedures.
Assist the F&B leadership team with administrative duties including document prep, filing, on-property errands, daily/monthly revenue reporting and support during busy shifts.
Assist with taking reservation inquiries via phone, email or online platform.
Complete OpenTable Academy training and maintain up-to-date knowledge of the platform.
Manage reservations across outlets, optimize cover counts, and ensure clear guest notes to support service excellence.
Maintain accurate records of reservations, guest preferences, and event details.
Process invoices, purchase orders, and assist with financial document organization.
Support inventory tracking and ordering of F&B operational supplies.
Prepare reports, spreadsheets, and presentations for departmental needs.
Coordinate with other departments to ensure seamless guest experiences.
Assist with planning and support for events including weddings, corporate functions, and group dinners.
Help manage event logistics, menu confirmations, associate rosters, and setup coordination.
Enter weekly team schedules into Hotel Effectiveness software by the weekly deadline.
Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the team goals.
Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.
YOUR STORY
A minimum of one (1) year of food & beverage/restaurant experience, preferably in a hotel environment.
A post-secondary education in Hospitality or other related discipline.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.
Someone with excellent communication, organizational, and customer service skills.
Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
Excellent computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
Able to work well under pressure, multitask and enjoys a fast-paced environment.
Someone who is passionate about quality and professionalism.
Physically able to stand, sit, walk for extended periods of time.
As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
Apply today!
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Acerca de Autograph Collection/Courtyard by Marriott Hotel
Fashion Forward Sensibilities in Calgary
Experience the out of the ordinary Calgary Hotel where chic meets smart modernity at The Dorian. Warmly contemporary, layered with textured vibrancy and a touch of British whimsy, The Dorian Autograph Collection hotel offers a traveling experience unlike any other. Get a comfy night's rest in our guest rooms refined in an elegant European design featuring luxe bedding, free WiFi, mini-fridge, large screen TV and premium amenities. This downtown Calgary hotel's guiding interior design concept combines the fashion forward sensibilities of our muse Oscar Wilde and the evolution of Calgary as a city on the leading edge of a cultural and economic progression. Wilde’s sharp wit and gifted ability with words to surprise and humor influences the whimsical and playful discoveries peppered throughout the hotel.
The Dorian consists of two hotels in one beautiful tower. The upper-portion Autograph blends modern luxury with British whimsy and local flavour, including Calgary’s first 27th floor lobby complete with resto-lounge and rooftop patio. The lower-portion Courtyard caters to sophisticated urban adventurers and business professionals seeking more for their travel dollars. More than anything, The Dorian is a hotel with a soul. One that cares about its community, and connecting guests with memorable, warm, and fun Calgary people and experiences.
Acerca de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
