Photo of Wind Creek Bethlehem, Bethlehem, PA

Convention Porter

Wind Creek Bethlehem

77 Wind Creek Blvd
Bethlehem, PA 18015

400 Room Resort
Géré par Wind Creek Hospitality
Sauvegarder

Temps partiel

Description

Position Purpose

The primary responsibility of a Convention Porter is to setup and break down all convention areas of Wind Creek Bethlehem LLC (“Wind Creek”) meeting rooms. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

Position Responsibilities
  • Arrives for shift on time and in proper uniform.
  • Ensures meeting/banquet rooms are set up and broken down to specific requirements.
  • Ensures hotel corridors are free of any dirty dishes from Banquets and Continental breakfast.
  • Assists in delivering prepared foods to banquet rooms, Paiza and VIP Slot Lounge.
  • Assists in the setup, maintenance and breakdown of the daily Continental Breakfast.
  • Ensures all areas in both front and back of house are kept clean.
  • Prepares all banquet equipment set ups as indicated on a banquet event order (BEO).
  • Operates cleaning machines safely and properly.
  • Completes all Meeting Services set-ups in a timely fashion.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Provide superior customer service to all internal and external customers in compliance with Wind Creek customer service standards.
  • Adhere to and complies with both departmental and overall property policies and procedures.
  • Perform any other related duties as assigned.
Minimum Employment Requirements
  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
  • Maintain consistent adherence to Wind Creek’s customer service standards.
  • Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

  • Ability to learn meeting room configuration and be able to set up meeting rooms accordingly.
  • Physical ability and dexterity to move/stack banquet equipment (tables, chairs, portable bars, linens) to meet configuration specifications
  • Ability to follow directions with minimal supervision.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
Publié Le 11 Juin 2024

Wind Creek Bethlehem

Wind Creek Bethlehem located on the former site of the historic Bethlehem Steel plant, is home to 3,000 slot machines, 200 table games and a variety of dining, shopping and entertainment options. Guests can shop at The Outlets, enjoy the event center’s show schedule or dine at one of the resort’s 10 restaurants, including Steelworks Buffet & Grill and Chop House.

As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
     * Not available at every location