Front Desk Supervisor

Description

Summary:

Responsible for assisting in the supervision and control of the Hotel Front Desk, as well as completion of administrative tasks.

Required Skills & Abilities:

-One to two years of hotel front desk supervisory experience required.

-Flexible to work AM and PM shifts, mid-shifts, holidays, weekends.

-Previous Hilton experience preferred.

-Must have the ability to communicate in English, both verbal and written.

-High comfortability in working with computers.

-Must be able to stand/walk for at least eight (8) hours.

-Basic mathematical skills for cash handling purposes.

Reports To: Front Desk Manager and Resort Manager

Responsibilities:

-Always provide the highest quality of service to the guest and anticipate and exceed guest expectations.

-Ensure the Front Desk team passes all brand standard audits.

-Ensure Front Desk staff deliver on brand standards.

-Oversee department in absence of Department Manager.

-Capable of performing all hourly functions and operating all equipment in department.

-Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.

-Represent department at staff meetings as required.

-Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know the location and use of fire extinguishers.

-Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures.

-Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.

-Ensure the Front Desk staff abides by the special event sales strategy.

-Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.

-Maintain knowledge of promotions and/or current programs that would affect the guest.

-Meet and greet arriving guests ensuring all Front Desk Staff provide excellent guest service.

-Maintain a thorough knowledge of the reservation system.

-Ensure security and confidentiality of all guest and hotel information and material.

-Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e., mall, restaurants).

-Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training.

-Follow proper key control procedures.

Pay: $21.00-$23.00 Per Hour Based on Experience

Application Deadline: June 30, 2024, or until the position has been filled.

Full Time Benefits:

-Medical, dental and vision insurance

-Matching 401k

-Free life insurance

-Paid time off

-Holiday pay

-Hotel discount program and more!

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)