Support Staff - Cabana Club at The Robey

***THIS ROLE IS LOCATED at one of our Portfolio locations***

The Robey Hotel 

(Cabana Club)

2018 W. North Avenue

Chicago, IL

https://www.therobey.com/

We are looking for those who deliver attentive service and strong leadership skills. You'll need an ability to create a motivating work environment, have a strong passion for excellence, and quality guest service. This position is in charge of maintaining our reservations platform, answering phone reservations, and the flow of seating for all parties within our space. Most importantly you will be the first point of contact for all of our guests!

This is a SEASONAL POSITION - Weekends and Evening nights are required

Duties & Responsibilities:

•Accommodate guests by making each individual feel welcome and being on the floor at all times.

•Detailed knowledge about the menu, bar menu, and beverage list.

•Present menu, answer questions, and make suggestions regarding food, beverage and service.

•Aware of service flow, dining time/hours, and adjust guest's individual needs.

•Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

•Communicate guest orders including any special needs or requests to the kitchen.

•Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.

• Properly and accurately close guest checks; process cash and credit card payments.

• Breakdown, clean and set-up of tables, buffets, and food stations.

Skills:

1. 1-4 years related experience and/or training.
2. Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends and able to work AM/PM shift flexibility
3. Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
4. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
5. Ability to speak effectively before groups of customers or employees of organization

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.