Assistant Director of Catering and Events

Description

The Hilton Denver City Center is adding an Assistant Director of Catering and Events to their team! This is a great opportunity to work for the #1 Best Company in the US and a dynamic hotel in Denver! The Hilton Denver boasts 613 guest rooms and 50,000 square feet of space (Indoor/Outdoor)! 

What Will I be Doing? 

The Catering and Events Department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals. 

As the Assistant Director Catering and Events, you will be assisting the Director of C&E to achieve superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.    

As ADOCE you are responsible for event documentation and coordination with Sales, other hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.    

Supports and acts on the behalf of the Director of Catering and Events or Director of Event Planning and Operations in her/his absence.  

As a Team Member in this role, you will be responsible to:  

• Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results.   
• Leadership – Help develop innovative, forward-thinking team members.  
• Culture – Ensure a best-in-class workplace that delivers on Hilton’s value, mission, and purpose. 
• Talent - Hire, engage and develop the world’s best hospitality team members.
• Operations Excellence - Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.  

STRATEGY:

•  Drive innovation and creativity within event delivery.  
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures.  
• Actively support the sales process.   

LEADERSHIP:

• Provide overall leadership and direction in all Events matters. 
• Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers.  
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices. 
• Participate or represent Hilton in industry social/meeting/events professional associations.   

CULTURE:

• Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering and Events talent pipeline. 
•  Lead with Hilton culture engaging with Team Members through direct and meaningful interactions.  
• Be an ambassador for customer service    

TALENT:

• Motivate and provide a work environment in which team members are productive. 
•  Listen and respond to team members needs while having an open-door policy.
•  Manages group and interpersonal conflict effectively.   

EVENTS OPERATIONS EXCELLENCE:

• Possess subject matter expertise and ensure standards/practices. 
• Assist to ensure the proper use of all function space, exhibit hall, and event spaces.  
• Assist in the development and management of departmental budgets.  
• Assist in the overseeing of short, medium, and long-term forecasting and actual cost reporting for events.  
• Assist in ensuring in proper staffing for the needs of the business.  
• Assist in the integration of current trends in event management and design.  
• Participate in customer site inspections and assists with the sales process as necessary.   

#LI-JW1

Requirements

What are we looking for?

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Catering & Events experience within hotels
• Versed in Forecasting 
• Leadership experience 
• ADOCE experience

The Benefits 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment 
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development 
• Team Member Resource Groups

• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Inclusive family-building and fertility benefits 
• Expanded bereavement leave. 
• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
• Free ECO Pass 
• 20% off on-site Starbucks 
• Complimentary Health Club Fitness Center Access 
• Quarterly Manager Outing 
• Monthly Team Outings 

**Based on experience, this position is budgeted between $90-$100K annually plus opportunity for quarterly team bonus

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!