Photo of The Ballantyne, a Luxury Collection Hotel, Charlotte, NC

Pool Supervisor

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway
Charlotte, NC 28277

244 Room Hotel
Géré par Northwood Hospitality

Compensation: NA, Saisonnier, Temps partiel

Job Description

Job Summary

Under the direction of the Director of Outlets, the Pool Supervisor oversees the daily operations of the Pool during shift to achieve guest satisfaction, quality service, and compliance with company and franchise standards while meeting or exceeding financial goals.

Job Duties

  • Supervises, trains, and coaches pool Bartender and Servers.
  • Assists team members during busy periods.
  • Provides recommendations for team member recognition, performance evaluation, and discipline.
  • Assists in creating and implementing hotel and franchise programs and promotional events.
  • Ensures compliance with federal, state, and local regulations, including OSHA and health department regulations.
  • Conducts daily pre-shift meetings to discuss F&B related information, such as daily specials.
  • Responds quickly to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
  • Notifies F&B Director of Outlets of any incidents or conflicts that affect normal business operations or guest service.
  • Assists in monthly liquor and supplies inventories.
  • Monitors sanitation of Pool area to ensure compliance with regulations.

Education and Experience

  • High school diploma or equivalent; associate's degree preferred
  • 2 -3 years of related supervisory experience in a Forbes 4 or 5 star restaurant or hotel

Skills & Abilities

  • Thorough knowledge of restaurant/hotel practices and procedures
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Ability to manage multiple job priorities at same time
  • Ability to work a flexible schedule, including nights, weekends and holidays

Physical Requirements

  • Ability to bend, walk and move about for extended periods, talk, hear, stand, sit, reach, grasp and perform repetitive motions
  • Ability to push, pull, lift, carry or otherwise move items up to 10 lbs. regularly and 40 lbs. occasionally
Publié Le 1 Mai 2024

The Ballantyne, a Luxury Collection Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.


Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.


At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.