Director, Salesforce Solution Architect

Description

***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN***

This is your chance to be part of an in-house corporate Brands team of industry experts in the domains of hospitality, brand management, innovation, owner relations, and more! As a Director, Solutions Architect you will support the team that lead our brands with the steadfast goal of strengthening and growing the Hilton portfolio and our Hilton owner data. On the Owner Relations team, you will report to the Senior Director, Owner Data, Services and Systems, and lead a diverse team, working on the Salesforce Experience & Service Cloud.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Meet with your diverse team of onshore and offshore resources to lead our Owner CRM platform, building new technologies to improve our owner data and efficiencies.
• Lead internal Product Owners to identify optimizations, manage new services and products, meeting with our Owner CRM governance team members.
• Work with Salesforce innovations, including their latest releases, Lightening Web Components, APEX custom code, FLOW, and Flosum DevOps tools.

How you will collaborate with others:

• Including Hilton senior leaders, you will present options across the sales/development lifecycle that further Hilton's best-in-class "owner as a customer" philosophy.
• As your direct peers, you will work with our Director of Owner Data, and Portfolio Project Manager to maintain priorities, set KSP's, and further data integrity goals.
• You will partner with Hilton's Center of Excellence and other members of Hilton Technology in identity management, security, and an improved Salesforce ecosystem.

What you will take ownership of:

• In addition to the direct management of your team, including your Salesforce Support Manager, together you will lead our DevOps processes and technical documentation.
• Hilton's variety of Managed packages, working directly with Hilton Supply Management for user licenses and contracts within their Coupa systems.
• Architecture and roadmap to lead our Owner CRM platform into the future with direct ownership of future system health initiatives.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of work experience in an architect, engineer, or technology role demonstrating your Salesforce certification growth, developing custom applications within Salesforce using Apex, Visualforce, SOQL, Triggers, and Flow (or Process Builder).
• Three (3) years of experience overseeing the direction and development of other team members with a diverse on-shore, and off-shore model.
• Experience integrating custom API solutions and Salesforce-to-Salesforce integrations for marketing automation, business intelligence, and ETL tools.
• Travel up to 25%.

It would be useful if you have:

• Expert knowledge of Service, Sales, or Experience in cloud configurations
• Experience with data modeling concepts

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.