Transportation Assistant Manager

Description

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Required Certifications:

• Minimum age requirement –21+
• Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
• Must be able to pass pre-employment drug screen test
• High school diploma or equivalent.
• Must have previous management experience in Transportation Services or guest services role.

Definition:

To supervise the front drive, to strive towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures, and regulations. Must be able to perform all front drive functions. Responsible for hiring, training, and development of all associates working for the front drive and J1 transportation.

General Duties:

• Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
• Ensures good communications between the departments.
• Strictly follows bank-out procedures and cash handling procedures.
• Ensures confidentiality of User Log-Ons. Ensure that users are present in their desired locations.
• Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills according to Forbes standards.
• Leads by example; Provides a high-quality service and aggressive hospitality towards all customers.
• Ensures that recognition programs for both guest and associates are in place and working.
• Ensures that all transportation runs are charged accordingly the day service was provided.
• Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
• Communicates with Director of the Front Office and Guest Service Manager about daily audits and controls, so all are informed about proper procedures.
• Initiates additional tasks to improve existing procedures and guest satisfaction.
• Resolves system problems and can operate the system manually. Can lead the staff through a down time.
• Initiates monthly meetings in the department. Attend staff meetings, operations meetings, forecast meetings, labor meetings, and sales strategy meetings.
• Is present on the front drive during high traffic times directing Valet, Bellman, and drivers. Welcoming guests and ensuring sooth operations.
• Stands in as Manager on Duty when Guest Relations Manager is unavailable or out of office.
• Has plans and actions in place to meet goals and mission of the company and the hotel.
• Be familiar with sales strategies; communicate daily with event services to ensure all transportation requests are communicated.
• Maintain safety by adhering to safety policies; be responsible to report all accidents immediately. Support all safety programs. Ensure that proper safety instructions are given before operating any equipment.

Employment Standards:

• Must be well groomed and conform to the hotel’s dress code to include closed toe shoes.
• Be informed about daily operations and events
• Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
• Be knowledgeable about all emergency plans and know how to act upon them.
• Have good knowledge about the area and the environment.
• Must be able to comprehend reading materials, speak, read and write English.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.
• Demonstrated understanding and knowledge of the application of sanitation procedures.