Dynamic Front Office Rooms Control Agent Wanted - Manage Reservations, Inventory & Guest Service at Luxury Resort!
Front Office Rooms Control Agent
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway
Phoenix,
AZ
85044
Resort de 744 Chambres
Géré par
Marc & Rose Hospitality
Competitive Hourly Wage, Medical/Dental/Vision/Life Insurance, 401K, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, and Car Rental Discounts!
Temps plein
Summary of Position:
Responsible for blocking all group and leisure guest reservations in Springer Miller system.
Manages available room’s inventory in Springer Miller system, including special requests, blocking specialty suites, long stay guests, VIP’s, managing late departures, etc. Coordinates the “rooms not ready” with the Front Office during periods of heavy occupancy. Works with the Housekeeping Department to ensure the most efficient cycle time in turning rooms over to Front Office. Blocks all one and two-night “holes” in available inventory. Utilizes General Availability screen to identify potential inventory issues. Supports Front Desk staff by assisting at the Front Desk during peak arrival periods and break times and answering all F/D telephones and Zingles. Manage Zingle to make sure “zings” and “templates” are up to-date with the correct information. Coordinates amenity delivery arrangements with Guest Suite Dining and ensure that rooms are “do not move” in Springer Miller system. Assist with making the daily “T.I.G.S.” (Today in Guest Service). Make sure to have vital group information on the T.I.G.S. for both Bell Desk and Front Desk.
Pre-register and pre-key group rooms requiring satellite check-in, or at the group’s request. Coordinates the inventory management. Supports the Manager on Duty by assisting with room issues. Performs the functions of a Front Desk Agent during peak arrival or departure periods. Complete GROUP Resume requests. Manage Front Desk duties / key station at the Oasis satellite area, on specific, scheduled dates. Assist with Departmental New hire training needs. Oversee all 3rd party Accounting / Reconciliation billing needs.
Essential Functions:
During heavy arrival pattern when “rooms are waiting” and not available for guest arrival: (Once rooms become available and no guests are waiting, normal F/D check in procedures will begin).
Ultimate goal is to ensure the MOST efficient and equitable check in process for guests.
- If Rooms Controller is not here today, “Rooms Control” duty assigned to 1 main GSA agent (Supervisor / GSA). The assigned person has complete control of the process for their shift.
- Rooms Control agent to maintain the Housekeeping Queue and to check rooms in based on time added to the Queue and VIP status.
- Rooms Control agent to Manage system with housekeeping dispatcher on “rushed” rooms. Rooms are continuously checked for availability in SM and given to the next available guest in the order in which guest arrived. Once room is ready, Rooms Control agent checks room in and zingles the guest to come get their keys. Guest to pick up keys at Secondary Desk or front desk. ID will be checked upon handing out of room keys.
- Rooms Control person to answer all incoming phone calls and Zingles to alleviate phone pressure from F/D agents.
Qualifications:
Education: High School Diploma or equivalent required. College degree preferred.
Experience: Prior hospitality experience preferred.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
- Ability to make quick and efficient decisions to benefit the company, team and guest.
- Ability to memorize and perform Grand Service Standards.
- Ability to use a moderately complex computer system and troubleshoot software problems.
- Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
Personal Characteristics:
- Behaves ethically.
- Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
- Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
Publié Le 18 Février 2026
À propos de Arizona Grand Resort & Spa
About Arizona Grand Resort & Spa
Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.
Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
À propos de Marc & Rose Hospitality
Practicing Genuine Hospitality Since 1962
Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.
We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.
We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.
Why people like to work here
Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.