Housekeeping Supervisor

Description

About Us

Located in the heart of downtown Cleveland, the historic Hotel Cleveland, a Marriott Autograph Collection property, features 491 newly renovated guest rooms and outstanding guest service. We are seeking a hands-on, detail-oriented Housekeeping Supervisor to lead and support our housekeeping team in maintaining exceptional cleanliness and comfort throughout the hotel.

Position Summary

The Housekeeping Supervisor coordinates, inspects, and ensures the daily cleaning and servicing of guest rooms, corridors, and public areas. This role provides direction, training, and support to housekeepers and floor attendants, ensuring Marriott brand standards are met while fostering a positive and productive team environment.

Essential Job Functions

• Assign daily cleaning tasks and special projects to housekeeping staff.

• Inspect guest rooms and public areas for cleanliness, maintenance, and presentation standards.

• Provide feedback, coaching, and on-the-job training to team members.

• Maintain inventory of cleaning supplies, linens, and amenities.

• Assist with cleaning rooms and public spaces during high occupancy or staffing shortages.

• Handle guest requests and concerns promptly and professionally.

• Report and follow up on maintenance issues.

• Ensure all staff follow proper safety procedures and use cleaning chemicals correctly.

• Support the Executive Housekeeper with scheduling, payroll, and performance reviews as needed.

Qualifications

• 2+ years of previous housekeeping or hospitality supervisory experience preferred.

• Strong leadership, communication, and organizational skills.

• Ability to work in a fast-paced environment and lead by example.

• Physical ability to lift, push, pull, and stand for extended periods.

• Availability to work flexible schedules, including weekends and holidays.

*This position does not include eligibility for bonuses or long term incentive compensation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.