Door Attendant

Door Attendant The Manner Hotel

Who We Are

Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 97 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests.

Purpose Of The Role

Our well-travelled hotel guests come to The Manner expecting a sophisticated environment including privileges to a list of amenities in an inviting atmosphere – making The Manner their house away from home. Our hotel guests will experience thoughtfully crafted and personalized accommodations to not only meet but transcend their expectations. As The Manner Door attendant, we embody the art of fine

tuned luxury while also offering discreet service. The door attendant helps create a positive first impression, ensures guest satisfaction, and contributes to the overall success of the hotel.

Responsibilities

• Greeting guests by warmly welcoming guests upon arrival.
• Assisting guests with loading, unloading and transporting their luggage to and from rooms, vehicles, or storage areas.
• Escorting guests to their rooms, providing a brief orientation of room features, and explaining hotel amenities.
• Offering information about hotel services, amenities, and local attractions.
• Delivering messages, packages, newspapers, and other items to guest rooms as requested. • Assisting guests with moving their belongings to different rooms if necessary. • Following security protocols to ensure guest and property safety.
• Notifying the front desk of any suspicious activities or security concerns.
• Safely storing and retrieving guest luggage, ensuring security and proper labeling. • Keeping the public space clean, organized, and presentable at all times.
• Providing support to the front desk team during busy periods.
• Recognizing repeat guests and providing personalized service to enhance their experience. • Engaging with guests in a friendly and professional manner, ensuring their needs are met.

Qualifications

• Previous experience in customer service and/or hospitality industry preferred. • Friendly, approachable, and professional demeanor.
• Effective verbal communication skills to interact with guests and other hotel staff. • Ensuring accuracy in handling guest belongings and fulfilling requests.
• Managing multiple tasks efficiently, especially during busy periods.
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s.
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
• Responsibility: Personal comportment in line with The Manner, New York policies, standards, and expectations
• Problem solving, reasoning, motivation, organizational and training abilities are used often. • Ability to travel to attend workshops, specialized training and/or certifications, etc.

Physical Requirements

• Carrying or lifting items weighing up to 50 pounds.
• Handling various objects.
• Stand for extended periods.

Compensation & Benefits

• Excellent and Affordable Health care coverage.
• Life Insurance, Disability Insurance, Pet Insurance.
• 401k with Company match.
• 160 hours PTO and Company recognized holidays.
• Employee Discounts on Rooms, F&B, Retail.
• Employee Referral Program, Commuter Discounts.
• Fun staff events and celebrations!!!