Guest Services Manager
Omni La Mansión del Rio
112 College Street
San Antonio,
TX
78205
Overview
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governors Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rios associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.
Responsibilities
- Conduct staff Training as needed.
- Write out weekly department schedule.
- Coordination of the front drive and transportation on the front drive.
- Coordination of all parking spaces in Hotel Garage and reserved spaces in partner garage.
- Conduct payroll for associates in the department.
- Manages valet staff
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Maintain continuous liaison with management, Front Desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Assist in all training with associates to meet Omni Standards.
- Handle guest complaints while maintaining a satisfactory impression
- Knowledge of various hotel computer systems; adhere to all systems and controls of Guest Services and appropriate areas of responsibilities
Qualifications
- Must have at least 2 years of supervisory experience and front desk hotel experience.
- Must be able to work in a fast-paced environment and resolve issues on the spot.
- Must have excellent interpersonal and communication skills.
- Must be available for scheduling based on business demands to include weekends and holidays
- Must be able to work a 50-hour work week.
- Must have a valid Texas drivers license and an excellent driving record.
- Ability to stand for the entire scheduled shift
Omni La Mansión del Rio
SAN ANTONIO, TEXAS
RETREAT TO OUR SAN ANTONIO RIVER WALK HOTEL
Step out of our downtown San Antonio hotel to find yourself on the banks of the River Walk. At the heart of the city, this inviting district combines the natural beauty of the river with some of the city’s best dining, shopping and entertainment. From our hotel in San Antonio, you can take a quick stroll to the Alamo, visit the Historic Market Square or hop on a Riverboat Tour. Blending Spanish colonial architecture and European style, the Four Diamond Omni La Mansión del Rio surrounds you with the romance of a grand hacienda. Beautiful rooms and suites combine Old World design with contemporary finishes. A year-round courtyard pool and soothing treatments at Mokara Spa create a welcoming oasis at our River Walk hotel. You’ll also find plenty of space to hold your next meeting, gathering or special event at our hotel, with over 18,000 square feet of event space.
