Director of Banquets

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Omni Tempe Hotel at ASU is seeking an enthusiastic and organized Director of Banquets to join the team of our upscale hotel. Omni Tempe Hotel at ASU provides Tempe with 36,000 square feet of event space.

The Director of Banquets leads all aspects of banquet operations, ensuring flawless execution of events, exceptional guest satisfaction, and strong financial performance. This role partners closely with Conference Services, Catering, Culinary, and Stewarding, and sets the standard for service excellence, professionalism, and operational discipline. The Director of Banquets is a key member of the F&B leadership team and represents the department in all client meetings and on-property planning sessions.

• Serve as the department head for Banquets and represent Banquets in all client and pre-con meetings.
• Determine event set-ups in partnership with Conference Services and Catering teams.
• Coordinate operational execution with Banquet Service, Culinary, and Stewarding teams.
• Ensure guest satisfaction through hands-on supervision, delegation, and adherence to service excellence standards.
• Continuously monitor food quality, timing, and service flow to ensure flawless execution for every event.
• Maintain accurate pars, oversee equipment care, and ensure all banquet equipment is properly stored, maintained, and operational.
• Conduct frequent inspections of all function rooms; generate and follow up on Engineering work orders to maintain spaces in excellent condition.
• Lead, train, coach, and develop all banquet leadership and hourly banquet staff to maintain the highest levels of service standards.
• Brief captains and servers before each function to review event details, service procedures, timing, and guest expectations.
• Conduct regular departmental meetings to communicate goals, updates, training, and performance expectations.
• Foster a culture of teamwork, accountability, and professional development.
• Maximize departmental profitability through effective labor management, cost controls, and strategic operational decisions.
• Maintain departmental records including event summaries, payroll costs, end-of-shift reports, equipment logs, and administrative documentation.
• Manage staffing levels proactively and adjust according to business fluctuations, ensuring appropriate coverage while maintaining financial discipline.
• Coordinate with Stewarding for efficient recovery of food, proper handling of leftovers, and minimization of waste.
• Establish and uphold high standards of hospitality, food & beverage presentation, and service delivery.
• Stay updated on food, beverage, and wine trends that influence banquet experiences and guest expectations.
• Set the pace for the department through visible leadership, professionalism, and personal involvement in key events.
• Ensure all events meet brand, quality, and safety standards consistently.

• 3-5+ years of experience leading banquet operations in an upscale hotel or resort setting
• Bachelor's degree in hospitality is strongly preferred
• Must be able to work flexible shifts including holidays and weekends
• Appropriate, professional appearance and presentation
• Exceptional people skills required
• Execute brilliantly all aspects of functions
• Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress
• Strong computer skills required, including experience in Microsoft Office, Social Tables, and Delphi.FDC
• Must have unexpired Food Handlers or obtain upon hire.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement