Loss Prevention Guard / Security

Description

Job Title: Loss Prevention GuardLocation: The Ben, West Palm Beach, Autograph Collection

Position Type:

Reports to: Loss Prevention Manager

About The Ben Hotel

The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature whisky and supper club–inspired restaurant, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar, downtown’s only water-facing rooftop lounge featuring creative Mediterranean tapas, small bites, a full bar, and stunning views of Palm Harbor Marina, the Intracoastal Waterway, and Palm Beach Island. Guests can also enjoy the hotel’s rooftop heated saltwater pool and cabanas. We feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com.

Position Overview

At The Ben, luxury is defined not only by our surroundings but by the peace of mind we provide our guests. As a Loss Prevention Guard, you are the vigilant protector behind every serene moment, ensuring that each guest, associate, and asset is safe and secure. From patrolling the waterfront grounds to discreetly monitoring entrances, your presence is calm yet commanding. You anticipate potential issues before they arise, respond decisively in emergencies, and collaborate seamlessly with team members to maintain an environment of trust and elegance. Every observation, every action, and every decision contributes to a sense of safety that allows our guests to relax, unwind, and fully immerse themselves in the unique story of The Ben.

Responsibilities

• Monitor and secure entrances, exits, and sensitive areas throughout the property.
• Conduct regular patrols of the hotel, parking areas, and surrounding grounds to ensure safety and prevent unauthorized activity.
• Observe and report any suspicious behavior or incidents to management promptly.
• Respond quickly and professionally to emergencies, including medical, fire, or security situations.
• Maintain logs and detailed reports of daily activities, incidents, and observations.
• Collaborate with local law enforcement and emergency services as needed.
• Enforce hotel policies and procedures to ensure a safe environment for guests, associates, and property.
• Provide discreet, professional assistance to guests while maintaining a visible presence that promotes security.
• Support special events, banquet functions, and F&B operations with security oversight as needed.

Qualifications

• Previous security, law enforcement, or hospitality experience preferred.
• Knowledge of safety, emergency response, and loss prevention procedures.
• Strong observational and problem-solving skills.
• Professional demeanor and excellent interpersonal skills.
• Ability to remain calm under pressure and handle emergencies with discretion.
• Must be able to stand, walk, or patrol for extended periods and lift up to 50 lbs.
• Flexibility to work nights, weekends, and holidays as required.

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you’ll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We’re proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN—and we want you to be part of it.

“We Are The Ben!”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.