EGD Technician

Reports To

EGD Technician Supervisor

Job Summary

Performs EGD changes as directed and required to provide an exciting, entertaining, welcoming and safe environment to our guests while maintaining gaming integrity.

Essential Functions

1) Ensure Compliance with the applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle policies and procedures.

2) Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.

3) Monitor and troubleshoot EGD player tracking and/or accounting system for functionality.

4) Replace gaming parts, locks, chairs or signs as required.

5) Assist with AutoCAD layout updates and distribute accordingly when required.

6) Apply an above average level of PC or networking skills to use, learn, apply or update all gaming device data, software or networking systems thoroughly.

7) Properly use applicable power or mechanical tools such as power saws, drills, compressors, ratchets, screwdrivers, etc.

8) Properly use all applicable electronic testing equipment or electronic tools such as cable testers, connector applicators, wire strippers, crimpers, micro-meters or voltage measuring devices.

9) Troubleshoot cable runs or connectivity issues with our Advantage system or EZ Pay module.

10) Monitor apprentice techs and vendor tech activity to ensure all games, devices and game options are set at KLEC property standards and thresholds.

11) Install, remove, maintain and/or repair electronic games or devices as directed such as kiosks, kiosk enclosures, terminals, signs or monitors.

12) Oversee and conduct service tests to make sure EGD's equipment or components installed, operate properly or in accordance with operational manual or procedures.

13) Ensure all progressive meter readings are taken and recorded at time of EGD removals.

14) Assist the Technician Supervisor in leading teams during projects when needed.

15) Assist the Technician Supervisor with completing EGD lock inventory.

16) Conduct coin testing of EGDs to ensure functionality when required.

17) Verify machine settings are accurate before the electronic game goes live.

18) Assist and occasionally perform the duties of an EGD Floor Attendant, verify jackpot payouts and machine malfunctions as needed.

19) Complete and submit system generated work orders to EGD Specialist for electronic filing.

20) Read, analyze and interpret game analysis, PAR sheets, game slicks, progressive calculators or contribution scales and game pay tables.

21) Discuss and understand complex data, IT language or codes and have the ability to converse with vendors or IT Technicians using complex terms

22) Demonstrate and promote KLECH core values and MAD skills.

23) Manage and maintain security of confidential information entrusted to position.

24) Attend and satisfactorily complete all required training as assigned.

25) Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.

26) The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.

27) Perform other duties as assigned.

Minimum Requirements To Qualifications

• Must have High School Diploma or GED.
• One (1) year of slot machine EGD experience or other qualifying technical or IT background experience, industrial skilled trades experience/education or combination of experience and education, preferred.
• Good working knowledge of KLEC EGD operations or other casino slot department operations; or experience/education in IGT Advantage System, preferred
• Must have good knowledge of Microsoft Office Programs.
• Must pass EGD Skills Assessment.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills And Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand- eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Consistently lift and/or move up to 50 lbs.

Work Environment

1) Casino floor and normal office setting.

• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions Of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with: KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.