Director of Premium

Pay

Minimum – Anticipated Maximum Base Salary: $81,900 – $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Provide strategic oversight of all premium areas, including clubs, suites, and VIP spaces, while assisting in establishing and implementing both current and long-term organizational objectives, plans, policies, and budget priorities
• Cultivate strong, collaborative relationships with license partners and ensure premium guests receive consistently elevated, memorable experiences that reflect the standard of Miami Freedom Park
• Lead and support unit management teams while ensuring the effective supervision of all premium area team members, maintaining adherence to company policies, procedures, and service standards
• Guide the development and approval of pricing, product offerings, and portioning strategies for all premium services within the venue’s established profit plan
• Work closely with the Executive Chef and culinary team
• Build and maintain strong client relationships by serving as a trusted point of contact, ensuring prompt communication, issue resolution, and a positive overall client experience
• Ensure all premium operations comply with federal, state, and local regulations related to liquor service, sanitation, payroll practices, employment standards, and operational safety

More about you

• Bachelor’s degree in hospitality, hotel management, business, or a related field preferred; equivalent experience considered
• Extensive background in premium services within sports, entertainment, or large-scale event environments
• At least four years of experience in food and beverage, hospitality, or a related management role with a strong emphasis on premium operations
• Strong entrepreneurial mindset with proven financial management and budgeting capabilities
• Demonstrated ability to coach, mentor, and develop a diverse workforce while working both independently and collaboratively
• Excellent organizational and time management skills, along with strong written, verbal, and interpersonal communication abilities
• Track record of delivering exceptional guest service and elevating the overall premium experience