Housekeeping Manager

Step into Hotel Phoenix, Centennial Yards’ premier hotel, where modern luxury blends seamlessly with Atlanta’s rich culture and warm Southern hospitality. With 292 thoughtfully designed accommodations, elevated dining, a vibrant outdoor pool and event lawn, and over 15,000 square feet of versatile event space, the hotel serves as a dynamic destination for both travelers and locals. Ideally located across from Mercedes-Benz Stadium and within walking distance of the Georgia World Congress Center, Hotel Phoenix stands at the heart of one of Downtown Atlanta’s most ambitious developments.

Scope of Position:

To support the Director of Housekeeping and ensure overall cleanliness of the hotel in accordance with Hotel, Corporate and local standards. To ensure all safety procedures are adhered to and follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests, ensuring all guest experiences are distinctively supreme.

Organization Structure:

Reports to the Director of Housekeeping. Oversees Office Coordinators, Room Attendants, Housemen and Public Space Attendants

Duties and Supporting Responsibilities:

• Inspect VIP rooms, show rooms, public areas, and back of house.
• Work with contractors for outsourced services.
• Coordinate efforts with all departments (front office, engineering, etc.)
• Assign projects and tasks to all housekeeping associates and monitor progress.
• Conduct training and follow-up with associates.
• Assist with the implementation of associate performance evaluations for the department.
• Conduct departmental meetings.
• Update room statuses as found and clear pick-up rooms.
• Pass on information to associates and colleagues.
• Report defects in rooms and public areas and follow up on resolution.
• Ensure found items are logged and secured. Handle guest inquiries and supervise lost and found procedures.
• Prepare opening for both shifts. Supervise shift opening by coordinators.
• Monitor payroll on a weekly and monthly basis. Provide explanation for overtime.
• Conduct inventories of uniforms, linens, guest and housekeeping supplies to ensure par levels are maintained.
• Prepare purchase orders for supplies and amenities for housekeeping department.
• Process invoices for housekeeping expenses in a timely manner for month end.
• Monitor uniform and laundry operations.
• Assist in preparing weekly schedule adhering to productivity ratios.
• Foster safe work environment in housekeeping.
• Follow up on concerns, requests received from associates.

Experience and Knowledge:

• Minimum 3 years prior housekeeping management experience in hospitality industry at an equivalent or similar property.
• Luxury experience preferred.
• Experience with MS Office applications and Outlook required, PowerPoint, Excel.
• College education in Hospitality preferred or equivalent experience.
• Pre-opening hotel experience is an asset
• Self-motivated, decisive, responsible and driven to achieve goals
• Strong interpersonal skills, exceptional oral and written communication skills
• Ability to meet both short-term and long-term business goals
• Effective decision-making skills and can choose a course of action best suited to the customer
• Proven problem-solving skills and encourage new innovative solutions when appropriate
• Ability to work flexible hours.

Job Demands:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read, listen, and communicate effectively in English in writing, using correct grammar, spelling and sentence structure.
• Prepare official correspondence on behalf of management for both external and internal communications. Both verbally and in writing.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Maybe required to lift, push, move up to 50 llbs on a regular basis.
• Job requires continuous sitting, standing, moving