Vacation Planner - Call Center Inbound Sales - Work From Home (Mexico City Area)

Train in office with future work from home opportunities possible!

Job Summary

• Introduce and promote the Hyatt Vacation Club brands to sell vacation ownership preview packages over the phone.

• Answer questions about vacation destinations and resort facilities and services.

• This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.

• Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.

• Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.

• Verify individuals or couples meet the eligibility requirements.  

• Vacation planners leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.

• Confidently ask the potential owner to purchase the package.

• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.

• Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.  

• Vacation Planners must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

• Comply with quality assurance expectations and standards.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.  

• #imvwcala

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.