Front Desk Agent
The Lowline Hotel
560 King Street
Charleston,
SC
29403
Join our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our hotel, ensuring each guest feels valued and well-cared for from check-in to check-out.
Key Responsibilities:
- Greet and register guests efficiently and courteously upon arrival
- Make, modify, and cancel reservations to maximize occupancy and revenue
- Serve as the hotel operator, handling phone inquiries and guest requests
- Perform concierge duties, providing information about local attractions, dining, and services when needed.
- Settle guest accounts accurately upon departure
- Provide attentive, courteous, and efficient service throughout the guest’s stay
- Maintain a professional appearance and uphold the hotel’s standards of service
Skills and Qualifications:
- High School diploma or equivalent required; college coursework in hospitality or related field is a plus
- Previous experience in customer service, or hotel environment preferred
- Excellent communication and interpersonal skills
- Positive, upbeat personality with a genuine desire to deliver outstanding guest service
- Ability to handle multiple tasks efficiently and remain calm under pressure
- Strong attention to detail and problem-solving skills
- Proficiency with reservation systems and basic computer skills
- Basic problem-solving skills and the ability to handle routine issues
- Clerical and organizational skills to manage tasks efficiently
- Strong oral communication skills and a customer/client-oriented mindset
- Ability to work well as part of a team and follow instructions.
- Ability to work weekends and holidays.
We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to creating exceptional guest experiences and advancing your career in the hospitality industry.
À propos de The Lowline Hotel
À propos de Avion Hospitality, LLC
Join Us
Avion is a fast growing Hotel Management company looking for smart, bright and fun people to join our team. We’re determined to keep a good company vibe – friendly, personal, warm and welcoming.
You won’t be just an employee, but you will always be you, with all your talent and potential to help grow your career and Avion alike. You’ll get responsibility, be challenged and set the course of your own future. It’s a journey we’ll take together. Join us!
Our Mission
The mission of Avion Hospitality is to pursue a culture built on relationships, accessibility and transparency while providing the highest quality of service and exceptional results for our owners… which starts with our people.
Our Story
Avion Hospitality was created to capitalize on the opportunity to bring together top performers with amazing talent, a limitless combination. The expertise and knowledge of our team is unparalleled, and we place unprecedented importance on trust and transparency. Now more than ever, owners want to place their trust within an organization that values being high touch, nimble and accessible – and these principles form the core of Avion Hospitality.
We have created a platform on the basis that we will provide the highest level of service starting on day one, by placing infrastructure in front of growth, being vulnerable as to challenge ourselves to where we need to excel and continuing to attract top talent to Avion. In turn, our quality will propel our growth.
