Sales and Reservations Coordinator
Element Calgary
833 4th Avenue SW
Calgary,
AB
T2P 3T5
Canada
Description
Reporting to the Director of Sales, we are in search of a dynamic Sales & Reservations Coordinator who is responsible for supporting and assisting the Sales and Front Office departments in managing and maintaining corporate, group and catering business. The ideal candidate will have a keen ability to provide the highest level of customer satisfaction and support to external clients and internal partners, serving as liaison between the Sales, Events, Front Office and other departments at the hotel.
Responsibilities:
Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
Be one of the first points of contact for incoming leads and inquiries, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué via all avenues of communication.
Assist with site inspections and tours.
Reservation & Inventory Management:
Billing & Accounting:
Support the hotel Sales and Events Managers, when required, by preparing proposals and contracts, and completing essential administrative tasks related to booking events and groups.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a sharp focus on detail.
Work diligently to complete assigned tasks and responsibilities, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Qualifications:
Benefits (Full-Time Associates Only):
Why Join Concord?
Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our “Associate First” policy is a way of life.
We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.
À propos de Element Calgary
About the company
Element Calgary Downtown is an all-suite hotel located in downtown Calgary focused on the wellness of guests with features like extensive Fitness Center and healthy breakfast options. Our pet-friendly hotel offer suites with fully equipped kitchens ideal for longer stay guests.The 12th floor boasts Bow & Bend Restaurant & Bar. We're nestled between the Bow River and just 1.6 km to Core Shopping Centre with easy access to the Ctrain.
À propos de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
