Casino Host (Asian Marketing)

Description

Job Overview

The primary responsibility of the Casino Host – Asian Marketing is to acquire, develop, and maintain relationships with VIP customers within the Asian market that lead to increased revenues for the company. This position is responsible for cultivating new business, maintaining assigned accounts, and providing personalized guest service while promoting Wind Creek Casino. All duties are performed in accordance with departmental and WCH's policies, practices, and procedures.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Extends complimentary items and services to guests by analyzing guest play within established guidelines.
• Recruits new mid- and high-value players within the Asian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
• Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
• Greets and hosts assigned guests while they are on property.
• Ensures assigned guests are enrolled in and actively using the Player's Club program.
• Arranges appropriate complimentary services during guest visits.
• Coordinates hotel accommodations, dining reservations, transportation, entertainment, and other guest services as appropriate.
• Utilizes the Host Management System (HMS) to document guest interactions, track guest activity, and develop player relationships.
• Monitors guest profitability while managing complimentary expenses responsibly.
• Conducts outbound phone calls to invite guests to the property and special events.
• Markets and fills casino promotions, tournaments, special events, and hosted events.
• Participates in on-property and off-property player development events.
• Creates an atmosphere of excitement by recognizing and celebrating guest wins.
• Appropriately resolves guest service concerns while providing exceptional customer service.
• Achieves established production goals and departmental objectives.
• Maintains confidentiality of guest information and protects Player's Club accounts and promotional offers.
• Other duties and responsibilities as assigned.

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying.)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment.
• Must be twenty-one (21) years of age or older.
• Zero (0) to Two (2) years of hospitality or related experience - required
• Ability to speak fluently in one or more Asian languages (such as Chinese, Korean, Vietnamese, or another applicable dialect) - required.
• Established player following preferred.
• Experience with Casino Player Management Systems or Host Management Systems preferred.
• Must successfully pass the job interview, including a guest service audition.
• Must possess excellent verbal, written, and organizational skills.
• Must be friendly, highly energized, and self-motivated.
• Must be able to achieve production goals while working in a fast-paced, high-pressure environment.
• Must be able to professionally resolve guest service issues and recover guest relationships.
• Must be able to work independently as well as collaboratively within a team.
• Must be able to stand and/or walk for the entire shift.
• Must work a flexible schedule including nights, weekends, holidays, and special events.
• Must be willing to travel and participate in training as recommended or required.
• Must possess an Occupational License (or the ability to obtain and maintain one) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a condition of continued employment.