Night Auditor / Guest Services Representative

 Key Responsibilities:  

• Welcome guests during overnight check-in and check-out procedures

• Assists guests with reservations and requests in a friendly, professional and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Anticipate guests’ needs and consistently exceed their expectations

• Process registrations, payments, room assignments, and room key issuance

• Verify guest information, rates, billing for accuracy

• Complete registration, secure payment, and adjust billing as needed

• Respond promptly and professionally to guest inquiries and concerns

• Complete the nightly audit process accurately and efficiently

• Maintain detailed knowledge of hotel services, amenities, room types, rates, packages and promotions

• Provide guests with information about local attractions and services

• Ensure compliance with company policies, procedures, and brand standards

• Support overall hotel operations during overnight hours

• Build strong relationships with guests, clients and groups while maintaining professional integrity

• Provide knowledge of the local area to assist guest inquiries

• Help with laundry, as needed

• Build strong, professional relationships with guests, clients, and groups

  
  

Qualifications

• Previous guest service or customer service experience preferred
• Hotel experience preferred but not required
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Professional, reliable, mature and self-motivated - a must 
• Strong organizational and time-management abilities
• Ability to work independently while remaining a collaborative team member

Equal Opportunity Employer

We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination or harassment of any kind in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.