Event Sales Manager

The Events Sales Manager is responsible for driving revenue through the successful sale and coordination of meetings, conferences, weddings, banquets, catering, social events, and other special events at Muckleshoot Casino Resort. This position develops new business opportunities, cultivates long-term client relationships, negotiates contracts, and partners with internal departments to deliver exceptional event experiences that exceed guest expectations while maximizing profitability. Serving as the primary point of contact throughout the sales process, the Events Sales Manager ensures seamless communication between clients and resort operations while promoting Muckleshoot Casino Resort as the premier destination for meetings, celebrations, and entertainment in the Pacific Northwest.

WHAT'S IN IT FOR YOU

• Competitive salary starting at $75,256.74 - DOE, with commission potential, this role offers motivated sales professionals the opportunity to earn well into six figures while representing one of the Pacific Northwest's premier entertainment and event destinations.
• Discretionary performance bonuses 2x per year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• A variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

• Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.
• Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.
• Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.
• Manage incoming sales leads received through phone calls, email inquiries, referrals, and other channels, converting qualified leads into confirmed bookings.
• Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.
• Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.
• Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.
• Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.
• Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.
• Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.
• Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.
• Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.
• Identify and maximize upselling opportunities, including catering enhancements, guestrooms, audiovisual services, entertainment packages, premium amenities, and additional resort offerings.
• Maintain accurate client records, sales activities, contracts, and event details within the organization's CRM and sales management systems.
• Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.
• Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.
• Engage guests, team members, and vendors with a professional and friendly demeanor.  
• Performs other duties as assigned. 

WHAT YOU’LL BRING

• Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.
• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.
• Demonstrated success achieving sales goals, revenue targets, and business development objectives.
• Experience negotiating contracts and pricing agreements while maintaining strong client relationships.
• Knowledge of banquet operations, catering services, event planning, and hospitality operations.
• Experience managing multiple events simultaneously in a fast-paced environment.
• Proficiency using Microsoft Office Suite and customer relationship management (CRM) or sales management software.
• Ability to obtain a Class III A gaming license.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

HOW YOU’LL BE SUCCESSFUL

• Demonstrate exceptional relationship-building skills that create lasting partnerships with clients and community organizations.
• Consistently achieve or exceed established sales goals, revenue objectives, and booking targets.
• Deliver exceptional guest service by anticipating client needs and providing personalized event solutions.
• Effectively negotiate contracts while balancing guest satisfaction and business profitability.
• Demonstrate excellent organizational and time management skills while coordinating multiple events and deadlines simultaneously.
• Build collaborative partnerships across departments to ensure seamless communication and flawless event execution.
• Exercise sound judgment and effective problem-solving skills in a fast-paced hospitality environment.
• Maintain a high level of professionalism, integrity, and confidentiality when working with clients and business partners.
• Demonstrate strong written and verbal communication skills, including professional presentations and client negotiations.
• Utilize CRM systems, reporting tools, and sales analytics to manage pipelines, forecasting, and client relationships.
• Adapt quickly to changing priorities while maintaining attention to detail and service excellence.
• Work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Experience within a casino resort, destination resort, luxury hotel, convention center, or entertainment venue.
• Experience selling weddings, corporate meetings, conventions, and large-scale social events.
• Established relationships within the Pacific Northwest hospitality, tourism, or event planning community