Maitre d'
Mystic Lake Casino Hotel
2400 Mystic Lake Casino Hotel
Prior Lake,
MN
55372
Description
Job Summary
The Maître d’ serves as the primary steward of the guest experience from arrival through departure. This role is responsible for overseeing the host stand, managing reservations and walk-in’s, coordinating seating flow, setting the tone for hospitality standards, and ensuring a seamless front-of-house experience aligned with service standards and expectations. This position focuses on guest flow, first impressions and service orchestration.
Primary Job Duties
Guest Experience & Service Excellence
Serves as the first point of contact for guests, setting a polished, welcoming tone.
Personally greets VIP, returning, and special-occasion guests.
Monitors the dining room experience in real time and proactively escalate guest concerns.
Partners with management to execute service recovery when needed.
Reservations & Seating Management
Manages the reservations system and walk-in flow to optimize seating, pacing, and table turns.
Coordinates seating assignments to balance server sections, fulfill server requests from guests, rotate large groups, avoid bottlenecks, and support kitchen flow.
Anticipates high-volume periods and adjust seating strategies accordingly.
Maintains accurate wait times and communicate clearly with guests.
Host Stand Coordination
Leads the host stand during service, ensuring hosts are aligned with standards and expectations.
Provides in-the-moment work direction to hosts and servers regarding seating priorities, special requests, accessibility needs, and break times.
Ensures the host stand and entry area remain organized, professional, and guest-ready always.
Collaboration with Restaurant Leadership
Partners with the Restaurant Manager and Assistant Restaurant Manager to support smooth service execution.
Escalates staffing, performance, or operational concerns appropriately.
Provides input on guest feedback trends and service opportunities.
Supports pre-shift alignment and post-shift communication as requested.
Occasional Tasks
Assists in the cleaning of the front and back areas of restaurant.
Assists in serving food to guests and bussing tables.
Monitors guest satisfaction metrics or feedback.
Job Requirements
Reflects minimum education, training, certification and experience required in order to meet the expectation of this job.
3–5 years of front-of-house experience in an upscale or fine-dining restaurant, preferably a steakhouse.
Prior experience in a Maître d’, Lead Host, or comparable elevated guest-facing role.
Strong knowledge of reservation systems and table management best practices.
Exceptional interpersonal, communication, and conflict-resolution skills.
Ability to remain calm, polished, and demonstrate sound professional judgment in a fast-paced, high-volume environment.
Proven ability to collaborate and influence without formal authority.
Demonstrated organization and detail-orientation in a service environment.
This position is required to work evenings, weekends and holidays and requires flexibility to adjust hours based on reservations, events and operational needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
À propos de Mystic Lake Casino Hotel
IT'S YOUR TIME TO SHINE
APPLY TODAY
Mystic Lake Casino located in Prior Lake, MN. Mystic Lake offers a luxurious hotel, an indoor atrium pool and seven unique restaurants, including an award-winning buffet. Mystic Lake is conveniently located 25 minutes from downtown Minneapolis, Mall of America and the airport. The 125,000 square foot casino features 4,000 slots and 100 table games.
In 2018, Mystic Lake opened Mystic Lake Center, a new event space and hotel tower. Offering state-of-the-art technology, this 70,000- square-foot venue hosts groups of all sizes for conferences, expos, weddings and other events. With 766 new and renovated modern hotel rooms, Mystic Lake is one of the largest hotels in the Twin Cities area.
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the casino's success.
We reward our team members with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (8 cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full time team members are eligible for medical and dental insurance, 3 weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.
À propos de Shakopee Mdewakanton Sioux Community
A Deeply Rooted Community
The Shakopee Mdewakanton Sioux Community (SMSC) is a Community of Dakota people whose ancestors have lived in the region near Shakopee for centuries. The Dakota people are part of the Great Sioux Nation. Historically, the Dakota hunted wild game, fished in the rivers and lakes, gathered wild rice, and aligned their lives with the changing seasons.
Throughout history, Dakota culture has focused on the values of living in harmony with our surroundings and sharing our natural and material resources with others. These values continue to guide the decisions of our government and Community.
Our Commitments
Living a culture that is intertwined with its natural surroundings, the SMSC is committed to bridging its longstanding values with the latest science to help protect and restore wetlands, aquifers, prairies, and forests. The SMSC reservation is home to multiple green roofs, which improve energy efficiency, reduce stormwater runoff, and filter out pollutants. We also maintain and harvest organic, naturally grown fruits and vegetables at Wozupi Tribal Gardens
Utilizing hundreds of solar panels and geothermal temperature control further reduces the SMSC’s conventional energy use.
Our Values
Through our partnerships and collaborations, environmental stewardship activities, and charitable giving, we seek to embody Dakota values each day. Being a good neighbor, good employer, and good steward of the earth is a core part of who we are and what we do.
Sharing
Out of a Dakota tradition of helping others, the SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
Good Neighbor
The SMSC regularly works with local governments on mutually beneficial projects, such as roads and infrastructure, which help build a better community for all.
Good Employer
The SMSC bolsters the local economy by providing jobs, donations, and voluntary payments for municipal, county, and state services. Together, the SMSC and the SMSC Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino) are the largest employer in Scott County. Through competitive wages and benefits, the SMSC is dedicated to helping its employees build fulfilling lives.
Good Steward of the Earth
Through dozens of land stewardship initiatives, the SMSC seeks to protect and preserve its lands and waters for the next seven generations. Initiatives such as the Organics Recycling Facility and a variety of wind, solar and geothermal systems help the SMSC achieve that goal. Learn more about the SMSC's sustainability initiatives at NativeGreen.
Providing for the Community
As a sovereign nation, the SMSC strives for self-sufficiency and provides for its members, with an emphasis on wellness, cultural preservation, and education. The tribe provides comprehensive health and wellness services, in addition to access to healthy foods grown at Wozupi Tribal Gardens. The SMSC’s cultural center—Hoċokata Ti—serves as a gathering space and cultural activity site for members, and features a gift shop and an immersive educational exhibit open to the public.
Our Employees
With approximately 4,100 employees, the SMSC and SMSC Gaming Enterprise are collectively the largest employer in Scott County. Committed to being a good employer, we are proud that our employees tend to stay with us for a long time – the average tenure is eight years.
Variety of Careers
Our government and enterprises are places where talented and committed people find meaningful work. From an organics recycling facility and tribal garden to golf courses, casino hotels, a water bottling facility and the tribal government, the SMSC's enterprises offer career opportunities for people with all types of skill sets. Our culture creates Minnesota careers that are exciting, rewarding, and inspiring.
Benefits that Support Quality of Life
Our employee benefits go above and beyond the standard benefits package. They include:
- A choice of two medical plans
- Access to our own health and vision clinics
- Reduced copays on most prescriptions at the SMSC pharmacy
- Basic term life insurance and short-term disability insurance
- 401(k) retirement plan with employer contribution
- Discounted gym membership at Dakotah! Sport and Fitness
- Child care discounts at Playworks
- Tuition reimbursement
- Free transportation from Minneapolis and St. Paul for team members
