Bellperson

• Provide a warm and courteous welcome to guests upon arrival, assisting with vehicle doors, luggage handling, and directing guests to the Front Desk.
• Escort arriving guests to their accommodations and provide orientation to room features, amenities, and resort facilities.
• Respond promptly and professionally to guest requests, inquiries, concerns, and special service needs.
• Assist with guest departures, luggage transportation, and transportation arrangements as needed.
• Help maintain the security of guest accommodations by ensuring rooms are secure and advising guests on proper use of in-room safes.
• Communicate room condition, maintenance concerns, housekeeping issues, and guest service feedback to the Bell Captain, Chief of Service, Front Desk, or other appropriate departments.
• Operate, maintain, and monitor the appearance and condition of resort vehicles, vans, and battery-operated transportation vehicles.
• Maintain a clean, organized, and welcoming appearance at resort entrances, driveways, and guest arrival areas.
• Provide transportation services for guests as assigned.
• Distribute guest mail, packages, correspondence, and interdepartmental communications.
• Assist Sales, Public Relations, Reservations, and other departments with mailings and administrative distribution projects.
• Assist resort retail operations by transporting merchandise between resort locations as needed.
• Maintain the daily bulletin board in the absence of the Bell Captain.
• Assist with maintaining the fireplace in the Great Lounge.
• Support the training and onboarding of newly hired Bell Staff under the direction of the Bell Captain.
• Attend departmental meetings, training sessions, and required safety programs.
• Maintain high standards of appearance, sanitation, safety, and professionalism.
• Identify and report safety hazards and assist in creating a safe environment for guests and team members.
• Work collaboratively with resort departments to deliver exceptional guest experiences.
• Perform additional duties and special projects as assigned by the Bell Captain, Front Desk Manager, or resort leadership.

• High school diploma or equivalent experience.
• Ability to speak, read, write, and understand English sufficiently to communicate effectively with guests, members, and team members.
• No prior experience required.
• Previous hotel, resort, or hospitality experience preferred.
• Valid Florida driver's license required.
• Working knowledge of guest service and common courtesy standards.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and split shifts as needed.
• Ability to work outdoors in varying weather conditions for extended periods.
• Ability to lift, carry, push, and transport luggage and other items weighing up to 50 pounds.
• Ability to frequently walk, stand, bend, and move throughout the resort during the workday.
• Professional appearance and commitment to delivering gracious hospitality.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.