Photo of Hotel Valencia Santana Row, San Jose, CA

Bell / Valet Attendant

Hotel Valencia Santana Row

355 Santana Row
San Jose, CA 95128

212 Room Hotel
Managed By Valencia Group
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and

Compensation: 17.55/hr, Full-Time

Job summary

Responsible for all guest service needs while on property in accordance with hotel. This position is combination of both Valet and Bellman. You will be working in the front of the house and have a high level of guest contact. Customer Service experience a plus. You must also have excellent communication skills.

Shift requirements:

Currently searching for shifts from 6AM-2:30PM and overnight 11PM-7:30AM some days, with weekends and holidays.

Responsibilities:

  • Welcome guests to the hotel and expedite the handling of luggage.
  • Pick up and deliver dry-cleaning for the guests
  • Provide information on local attractions, room features, hotel facilities
  • Deliver messages and/or packages to meetings and guest rooms
  • Attend required meetings
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees.
  • Report unsafe conditions to your supervisor immediately
  • Maintain hotel equipment in proper working conditions.
  • Must have clean driving record to be able to assist valet staff.
  • Any other duties assigned by your immediate supervisor.

Working Environment:

  • exterior of hotel and occasional interior with exposure to weather conditions.

Physical Requirements:

  • Standing/Walking:  Constantly.  For varying lengths of time, with little or no sitting.
  • Stooping (Bend at waist):  Load/unload guest luggage and bell carts.
  • Pushing/Pulling:  Bell carts weighing up to 100 pounds.
  • Lifting/Carrying:  Guest luggage weighing up to 50 pounds.
    Qualifications:
  • Hotel Operations or Customer Service experience preferred.
  • Communicates effectively with others.
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs.
  • Valid driver’s license and a clean driving record.

BENEFITS:

Posted February 15, 2024

Hotel Valencia Santana Row

About Us

As the only hotel on Santana Row, the design of Hotel Valencia Santana Row is meant to captivate and comfort you from the moment you walk in. From interiors reminiscent of Old World Spain, laced with rich finishes and splashes of terra-cotta, to seductive textures and lighting design, no detail is left to chance. Everything you need is right at your fingertips here at our San Jose hotel, with 215 guest rooms and suites, more than 4,000 square feet of meeting space, two on-site restaurants, a full-service bar and seasonal rooftop bar. 

Hotel Valencia is situated in the middle of the European-inspired Santana Row, which boasts a dynamic mix of upscale shopping, dining, and entertainment.  You’re in the middle of it all when you stay at our boutique hotel in San Jose, California, and with luxury amenities like 24-hour room service and daily complimentary continental breakfast, we know you won’t want to leave.

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