Photo of Resorts World Catskills, Monticello, NY

Host / Hostess - 24 Cafe

Resorts World Catskills

888 Resorts World Drive
Monticello, NY 12701

Casino Resort



Salary Range $21.24 $23.60

Essential Functions

  • Greets and seats customers.
  • Supplies guests with information on services available on property.
  • Answers phone calls and directs them appropriately.
  • Accurately makes and cancels reservations.
  • Effectively maintains wait and quote times.
  • Takes orders over the phone, ensures all items are in a bag and ready for the guests.
  • May handle cash transactions at the host stand.
  • Accommodates any special needs of guests, i.e., boosters, highchairs, etc.

Performs other tasks as assigned.

Core Competencies

  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
  • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
  • Demonstrates the courage and initiative to present new ideas and perspective to create positive results
  • Exhibits respectful consideration of viewpoints, situations and others
  • Puts the guest at the forefront of every decision

Essential Functions

  • Strong interpersonal and communication skills required
  • Strong organizational skills and attention to detail required
  • Exhibit teamwork
  • Ability to work in a fast-paced environment
  • Ability to multi-task

Knowledge/Work Experience

  • Must be 18 years or older
  • High school diploma or G.E.D preferred
  • Experience in customer service or hospitality preferred
  • Previous experience in gourmet or fine-dining preferred
  • Must have a NYS Food Handlers Permit
Posted September 18, 2023

Resorts World Catskills

About Resorts World Catskills

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.