Photo of Resorts World Catskills, Monticello, NY

Shift Manager - Surveillance

Resorts World Catskills

888 Resorts World Drive
Monticello, NY 12701

Casino Resort
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Compensation: $60,000 per year, Full-Time

Description

Essential Functions

  • Creates schedules to meet staffing objectives and overall coverage required by gaming

    regulations.

  • Completes and reaches daily operations and department goals set by the company.
  • Ensures all employees are adhering to company policies and procedures.
  • Conducts, supervises and prepares reports relating to any incident that is reported.
  • Advise and implement any and all changes passed down from director.
  • Ensures effective recruitment, hiring, training, recognition, coaching and counseling and

    other personnel related matters are being handled appropriately throughout assigned departments.

  • Facilitates and ensures that performance reviews of all employees within department are

    complete on a yearly basis.

  • Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and

    cash- handling areas, including the audio-visual taping of count room operations.

  • Maintains records on department activities and makes appropriate reports during assigned

    shift to ensure that adequate and accurate information and video of surveillance activities are

    kept for future access.

  • Reviews tapes associated with all aspects of the operation.
  • Reports all observed violations of gaming regulations to the Surveillance Director in order

    to adhere to and enforces all applicable NY State regulations and internal controls.

  • Performs player evaluations while furthering knowledge of surveillance operations.
  • Participates in any court actions relating to gaming violations in order to represent facts

    as obtained by department.

  • Implements approved policies and procedures.
  • Protects the company assets.
  • Performs Other Tasks As Assigned. Core Competencies

  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company

    by being engaged, interested and productive

  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in

    building the best practices necessary for the Company’s success

  • Demonstrates an understanding of the impact actions and decisions have on the Company both

    financially and on guest relations

  • Demonstrates the initiative to present new ideas and perspective to create positive results
  • Exhibits respectful consideration of viewpoints, situations and others
  • Puts the guest at the forefront of every decision

    Essential Requirements

  • Ability to remain organized in a pressure situation
  • Ability to input and access information into a computer
  • Skill in establishing and maintaining effective working relations with staff
  • Problem solving, administrative, multi-tasking, organization and prioritization skills
  • Strong communication skills
  • Knowledge of and enforcement of all gaming laws and regulations
  • Must have computer knowledge

    Knowledge/Work Experience

  • Must be 21 years or older
  • Bachelor’s Degree in related field preferred
  • Five (5) years’ experience in the casino surveillance field
  • Three (3) years of management/supervisory experience in the gaming industry required
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming

    Commission

  • Knowledge of all table games preferred
  • Knowledge of casino operations and gaming operations required

    Language Skills

    Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other

    related documents. Ability to respond to common inquiries from other Team Members or guests.

    Fluency in English required. Ability to write detailed instructions and correspondence. Ability

    to effectively present information in one-on-one and small group situations.

    Mathematical Skills & Reasoning Ability

    Ability to basic mathematical calculations. Ability to decipher various reports and maintains

    reports upon request.

    Physical Demands

    The physical demands described here are representative of those that must be met by the Team Member

    to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or

    feel objects, tools or controls. The Team Member is occasionally required to reach with hands and

    arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

    Specific vision abilities required by this job include close vision, distance vision, color vision,

    peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities

    include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and

    prolonged sitting during the shift.

    Work Environment

    The work environment characteristics described here are representative of those that must be met by

    Team Members while performing the essential functions of this job. Reasonable accommodations may be

    made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment varies. When on the casino floor, the noise level

    increases to loud. When on the casino floor or other designated areas may be subjected to tobacco

    smoke. Must be able to handle intoxicated guests in a professional manner.

    Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be

    able to work varying schedules to reflect the business needs of the property.

    The Company is committed to achieving full equal opportunity without discrimination based on race,

    religion, color, sex, national origin, politics, marital status, physical disability, age or sexual

    orientation or any other status protected by law. We welcome the strength of diversity in our

    workforce.

    NOTE: This job description is not intended to be all-inclusive. Team Members may perform other

    related duties as required to meet the ongoing needs of the organization.

  • Posted April 9, 2024

    Resorts World Catskills

    About Resorts World Catskills

    Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

    The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

    The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.