Pool Server

Summary of Position:

The Pool Server at The Scott Resort & Spa is responsible for the service of food and/or beverages, to include making guest connections, taking F&B orders and delivering the delicious items to the guest in a friendly, courteous, timely, and caring manner.

Essential Functions:

• Check and maintain proper set-up and cleanliness of service station before, during, and after shift
• Greets guests in a friendly and courteous manner and explains all specials and/or promotion.
• Record the guests orders, up-selling when applicable
• Requires memorization of entire available drink selection menu
• Inputs orders into point of sale system to inform bartender and/or kitchen an order was placed.
• Retrieve order from the kitchen, confirm accuracy, and deliver food/beverages to guest with appropriate condiments.
• Abide by all state, federal, and resort liquor regulations.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction
• Presents the guest with the check promptly, thanking them and inviting them to return.
• Other supportive functions as determined by F&B management or the General Manager.

Qualifications:

Education: High School Diploma or equivalent preferred

Experience: 2 years high-volume serving experience preferred

Certificates or Licenses: Maricopa County Food Service Worker card/certification and Arizona Title IV Alcohol certification

Knowledge, Skills, and Abilities:

• Knowledge of basic food and beverage preparations, including service of alcoholic beverages
• Knowledge of service ware and menu items
• Ability to remember, recite and promote a variety of menu items
• Ability to transport large trays of drinks, weighing up to 30 lbs.
• Ability to operate a point-of-sale system and follow point of sale procedures to pre-check an order and close out a check
• Ability to work outside in all weather conditions
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.