Player Services Representative

The Opportunity 

Delaware North Gaming is searching for full-time Player Services Representatives to join our team at Hamburg Gaming in Hamburg, New York. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions.

If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

Pay

$15.00 - $15.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

• Update player rewards information, perform credit and cash transactions, and issue player cards
• Explain games, contests, drawings, and promotional giveaways to guests
• Read group resumes and oversee daily activities of groups
• Complete shift closing, drop cash, check payments, and secure bank at all times
• Offer bell assistance to all arriving and departing guests

Qualifications 

• No high school diploma or GED required
• Minimum of 1 year of experience in front desk customer service
• Must be able to obtain and maintain a state gaming license
• Strong written and verbal communication skills

Physical Requirements 

• Ability to lift up to 50 pounds
• Ability to stand 100% of the time

Shift Details 

Evening shiftHolidaysWeekends

Who We Are 

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.