Gaming Host

The Opportunity 

Delaware North Gaming is searching for a Gaming Host to join our team at Hamburg Gaming in Hamburg, New York. As a Gaming Host, you will be responsible for maintaining and building relationships with an assigned book of VIP players. This role will be to develop long-lasting relationships with customers to create property loyalty and drive revenue. If you're knowledgeable of casino games, have a high degree of integrity, and love connecting with others, apply now!

Pay

Minimum – Anticipated Maximum Base Salary: $58458 - $59600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Telemarkets VIP events to players based on criteria of player worth and loyalty tier
• Books guest room and event reservations
• Displays exceptional customer service to all players and guests
• Drives customer trips to produce incremental revenue for the property
• Attends on and off-property player events
• Uses alert tools to identify new and existing VIP players at the property for card sign-ups and selling upcoming promotions and events
• Meets and exceeds Gaming Host's measurable objectives

Qualifications 

• At least 21 years of age
• At least two years' experience in a customer service or sales position
• 1 year as Gaming Host or similar preferred
• Able to obtain and maintain a state gaming license
• Knowledgable of various games, their rules, and can speak to them comfortably

Physical Requirements 

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Who We Are 

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.