General Manager

Description

About the Opportunity

Get ready to take charge as the General Manager of our Embassy Suites LAX South! We are looking for a dynamic, trailblazing leader to team up with us and propel our hotel to unparalleled success.

As the General Manager, you'll be the driving force behind ensuring comfort for our guests during their brief stays. Your keen leadership and seasoned skills will steer the ship of our daily operations, propelling us forward in our unwavering commitment to providing unmatched guest satisfaction and financial prosperity. Buckle up for an exhilarating journey!

About the Property

We are centrally located, offering the perfect blend of convenience and comfort at our all-suite hotel, just minutes from LAX airport, Downtown El Segundo, and the beach. For those guests seeking a bit or rest and relaxation, they can enjoy the delicious cuisine at Barcotta Coastal Tavern, unwind by our indoor pool, or bask in the sun-lit ambience of our atrium, where complimentary breakfasts and evening receptions await.

For more information on the Embassy Suites Los Angeles International Airport South, click HERE

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifications:

• Open to a first time General Manager - must have a minimum of 2 years Hotel Manager or 3 years Executive Committee experience
• Experience managing a property with $10M or greater in revenue
• Ability to build and maintain successful ownership relationships and partnerships
• Experience in cultivating and promoting a supportive and inclusive workplace environment where every team member feels valued and heard
• Showcase innovative thinking in operations, revenue management, and sales & marketing

Preferred Qualifications:

• Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
• Proficient managing a fast-paced airport hotel
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $175K - $190K and is based on commensurate experience.