Photo of Osage Casinos, Tulsa, OK

Casino Services Agent

Osage Casinos

1211 W. 36th Street North
Tulsa, OK 74127

Corporate Office



Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


  • Must be 18 years of age or older.
  • Prior cash handling experience required
  • Previous direct customer service experience required
  • Gaming, Hospitality or Customer Service industry experience preferred
  • Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
  • Required to maintain a valid Driver’s License.
  • Required to provide documents to show the applicant is eligible to work in the United States.
  • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
  • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.



  • Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
  • Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
  • Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible.
  • Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
  • Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue.


  • Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
  • Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
  • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
  • Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications.
  • Performs all other related and compatible duties as assigned


  • Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
  • Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
  • Accurately balances assigned bank.
  • Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports.
  • Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual.
  • Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries.
  • Maintains a clean player tracking database.
  • Routinely inspects stock of printed material, and notifies management when supplies are low.
  • Complete all gaming forms and reports.



  • Requires knowledge, skills, and experience in accurately handling various forms of cash transactions.
  • Ten-key skills required.
  • Ability to balance a high volume of currency on a consistent basis.
  • Ability to read, write, speak and understand the English language.
  • Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings.
  • Ability to read Company newsletters, work instructions, and departmental schedules.
  • Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
  • Ability to protect the Company’s value by keeping information confidential.
  • Ability to perform assigned tasks under frequent supervision.
  • Ability to follow written and verbal instructions.
  • Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
  • Oral and written communication skills required along with the ability to prepare written documents and complete reports.
  • Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers.
  • Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system.
  • Ability to track, verify and issue rewards for guests when appropriate level of play has been established.
  • Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
  • Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
  • Ability to travel locally or between properties as needed.
  • Ability to maintain physical condition and stamina appropriate to performance of assigned duties.
  • Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
  • May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.
  • Reconcile all transactions in the computer at the end of each shift.
  • Verify amounts of loose coins and strapped currency.


  • The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time.
  • Ability to sit, stoop, kneel, crouch, and crawl while performing duties.
  • Ability to use arms to reach and lift above shoulders.
  • Must have normal auditory and good verbal communication.
  • Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 30 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


  • Regularly uses personal computer systems and/or other devices to effectively perform job functions.
  • Exposure to second-hand smoke.
  • Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules.
  • Noise level in the work environment is moderate to high.
  • The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
Posted April 12, 2024

Osage Casinos

Osage Casinos is the premier gaming and hospitality enterprise of the Osage Tribe and is an Oklahoma Federally recognized tribal entity. The Osage Tribal Council created the Osage Tribe Gaming Enterprise Board. 

The Osage Tribe Gaming Enterprise Board provides oversight for its business entity Osage Casinos. Osage Nation uses revenues from the Osage Casinos to: fund tribal government and programs, provide for the general welfare of the tribe and its members, promote tribal economic development, support charitable organizations and help fund operations of local government agencies of the Osage Nation

Osage Casino offers a world-class casino experience. Combined with our unmatched hospitality, Osage Casino is where our customers find an unforgettable gaming experience.

Our portfolio of Oklahoma casinos includes Tulsa, Sand Springs, Bartlesville, Ponca City, Skiatook, Hominy & Pawhuska.

Osage Casino provides a first-class experience to guests at all 7 locations and has built a unique company culture that supports its Team Members in extraordinary ways. Everything we do is led by a simple value system:

Do the right thing, the right way, for the right reasons, but have fun!

As part of the Osage Casino Team, you will discover our Purpose and Values and how it is integrated into the Guest experience. We strive to inspire positive energy among our team by bringing a level of human caring into the workplace, a sense of belonging and importance amongst our team and opportunities for advancement within our organization.

Our Employee Perks and Benefits

  • Bi-Weekly Direct Deposit
  • Medical Insurance / Blue Cross Blue Shield, $41.00 per pay period for employee
  • Vision Insurance / Vision Service Plan ~ $6 for employee only
  • Delta Dental Insurance – Provided by Osage Casino at no additional cost
  • Free Health Clinic for insured employees and family
  • 401k with 5% Employer Match
  • PTO policy for vacation, sick, and paid leave, amount of bank increases with tenure
  • Life Insurance - Provided by Osage Casino at no additional cost
  • Short-Term Disability - Provided by Osage Casino at no additional cost
  • Long-Term Disability – Provided by Osage Casino at no additional cost
  • Paid Maternity Leave (4 weeks)
  • Paid Paternity Leave (2 weeks)
  • Wellness Program
  • Employee Assistance Program (EAP)
  • FMLA
  • Flexible Spending Accounts
  • Dependent Care Account
  • Critical Illness Insurance
  • Accident/Hospital Indemnity Insurance
  • Tuition Assistance Program
  • On-site ATM’s
  • Discounts on hotel, and event tickets
  • Discounted Meals
  • Employee Recognition Program

The seven (7) Osage Casinos include:

Osage Casino Hotel Tulsa is located 4 miles from Downtown Tulsa and features over 1,600 slot machines along with 15 table games, roulette, craps, and a high-limit room. Guests enjoy lunch or dinner at Thunder Bar & Grill for tasty entrees and ice-cold beverages. Roni Peppo’s pizza kitchen serves delicious pizza for breakfast, lunch, and dinner. Our entertainment venue, Skyline Event Center offers the hottest concerts in town with 2,000 seats and 5 VIP suites.

Our luxury hotel has 286 rooms including 21 suites and 7 hospitality suites offering guests a comfortable stay and many modern amenities including a resort-style outdoor pool and spa with private cabanas. We also have free valet parking, a fitness center, and gift shop.

Osage Casino Hotel Ponca City features over 400 electronic games, 48 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Salted Fork and enjoy cocktails and delicious food at the Copper Tap bar.

OsageCasino Hotel - Skiatook features 415 electronic games, 33 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Fiery Grille and enjoy cocktails and delicious food at the Tin Pint bar.

Osage Casino Sand Springs features 460 electronic games, Players can enjoy fresh pizza at Roni Peppo’s pizza kitchen and cocktails at the Triple Bar.

Osage Casino Bartlesville Nestled in the Osage Hills features over 400 electronic games, a delicious deli full of tasty options and our Nine18 bar provides refreshing drinks and karaoke on select nights. We have over 42,000 square feet of bright lights, big times, and great fun. Employees love working at Osage Casino!

Osage Casino Hominy Osage Casino Hominy has over 215 electronic games and a delicious deli full of tasty options, as well as an array of player promotions and special events. Our employees enjoy competitive wages, exceptional benefits, opportunities for advancement and just love working at Osage Casino!

Osage Casino Pawhuska Osage Casino Pawhuska has over 175 electronic games and a delicious deli full of tasty options. We provided a variety of promotions and special events. Our employees enjoy competitive wages, exceptional benefits and perks, opportunities for advancement and just love working at Osage Casino!