Photo of Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop, Chicago, IL

Front Office Manager

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop

59 East 11th Street
Chicago, IL 60605

342 Room Hotel
Managed By SB Yen Management Group

Vacation, Sick, Holiday, Medical, Dental, Vision and 401k

Apply Now Save
Tweet
LinkedIn

Compensation: 58,000 - 68,000.00, Full-Time

Job Title:  Front Office Manager Status:      Exempt

Job Summary

Manages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties And Responsibilities

  • Ensure staff provides excellent guest services.
  • Hire, train, coach, and discipline staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Empower staff to successfully handle guest needs, special requests, and complaints.
  • Ensure all guest service issues are resolved prior to guests leaving the property.
  • Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
  • Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Manage departmental expenses within budgeted guidelines
  • Ensure Front Office is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
  • Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

High school diploma or equivalent. Minimum of two years' experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.

Language Skills

Ability to communicate clearly and effectively with customers, co-workers, and managers. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.   Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Internet software; Property Management software; and Database software.

Other

Ability to work a flexible schedule, including evenings, weekends and holidays.  Superior customer service and public relations skills. Excellent organization and time management skills.
Posted March 22, 2024

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop

About SB Yen Management

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                       Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Other Job Openings