Photo of Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop, Chicago, IL

Housekeeping Supervisor

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop

59 East 11th Street
Chicago, IL 60605

342 Room Hotel
Managed By SB Yen Management Group

Vacation, Sick, Holiday, Medical, Dental, Vision and 401k

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Compensation: 23.00, Full-Time

Job Title: Housekeeping Supervisor
Status:     Non-Exempt

Job Summary

Assists with the management and operation of housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.

Essential Duties and Responsibilities

  • Assist Executive Housekeeper in directing the activities of the housekeeping and laundry departments and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
  • Assist in the preparation of work schedules for staff based on projected occupancy.
  • Substitute in the absence of the Executive Housekeeper; communicating with all other departments.
  • Provide guest room status reports to Front Desk, Executive Housekeeper, and General Manager
  • Inspect premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping.
  • Communicate all maintenance and repair needs to appropriate individuals.
  • Help maintain an inventory of guest and housekeeping supplies and linen, ordering replacement of supplies and equipment as needed.
  • Create a service environment focused on the guest, with a passion for high standards in cleanliness; responds promptly to customer needs.
  • Ensure good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security procedures.
  • Assist in the training and motivation of housekeeping staff.
  • Perform room attendant duties, when required.
  • Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

High school diploma or general education degree (GED) and two years prior housekeeping experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Bilingual in Spanish is a plus.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ration, and percent and to draw and interpret bar graphs. Basic purchasing and inventory skills needed.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.  Ability to multi-task and prioritize.

Computer Skills

 Basic Microsoft office skills needed; use of Property Management software is required.

Other

Ability to work a flexible schedule, including evenings, weekends and holidays.
Posted April 9, 2024

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop

About SB Yen Management

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                       Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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