Guest Room Attendant

Description

Position Overview

The Guest Room Attendant performs routine duties in the cleaning and servicing of guest rooms and public areas to ensure that both the rooms and public areas are impeccable and properly presented.

Essential Functions

• Makes beds, changes sheets, removes trash and dirty dishes or trays, cleans the bathrooms and replaces used towels.
• Vacuums, cleans dust and polishes all surfaces in the guest room.
• Replenishes all amenities and collateral materials in the guestrooms to include but not limited to soaps, tissues, napkins, glasses, magazines, pens etc.
• Keeps work area, hallways, staircases and floor landings clean and tidy.
• Performs Turndown service.
• Ensures security of guest rooms and privacy of guests.
• Cleans restrooms and floors including but not limited to vacuum, mop, pan/broom.
• Stocks and sorts supplies.
• Responsible for general cleaning in assigned work areas including but not limited to dusting, polishing, shining, and glass care
• Cleans and restocks restrooms on both a scheduled and as-needed basis.
• Cleans stains and spills on flooring and carpeting when they occur.
• Delivers and retrieves items to guest rooms.
• Safely delivers all lost and found articles to designated area.
• Reports deficiencies and or abnormal activities in the rooms.
• Ensures cleanliness is up to 5-star requirements.
• Engages guests in a professional guest service manner.
• Performs other tasks as assigned.

Essential Requirements

• Good communication skills.
• Attention to detail and organizational skills.
• Ability to function in a noisy, hectic and crowed environment.
• Ability to handle numerous duties simultaneously.
• Flexible to work schedules.
• Willing to work as a team member.

Knowledge/Work Experience

• Must be 18 years or older
• High school diploma, GED, or equivalent
• Prior experience in housekeeping in a hospitality environment preferred.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission