Guest Service Supervisor

Description

Are you a customer focused person with a passion for hospitality? Do you enjoy creating one of a kind guest experiences? Le Meridien St Louis Clayton is looking for a hospitality focused individual to join our front office team!

With Crescent Hotels & Resorts you have an opportunity showcase your skills and shine bright with a company who cares. Benefits include medical, dental and vision insurance, 401k with company match, and world-wide travel discounts with paid time off to enjoy them!

If you are looking for a place to bring your talents, Le Meridien St Louis Clayton is the place you belong!

JOB OVERVIEW:

As the Guest Service Supervisor, you will be responsible for providing guidance and leadership to Guest Service associates to ensure consistent quality customer service is delivered.

ESSENTIAL JOB FUNCTIONS:

• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Associates.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned
• Will be required to work overnight shifts

MINNIMUM REQUIREMENTS:

• 2 years Guest Service Experience in a leadership capacity highly preferred
• Exceptional Customer Service Skill
• Written and Verbal Communication Skill
• Ability to resolve problems efficiently and effectively
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Ability to observe and detect signs of emergency situations and respond appropriately
• Knowledge of PMS system (Lightspeed) highly preferred

As an associate with Crescent Hotels & Resorts you can enjoy the following perks:

• Competitive wages
• Paid Holidays
• Paid time off
• Benefit package – medical, dental, vison
• Pension/401k
• Travel discounts