Front Office Manager
Holiday Inn Express & Suites Huntsville
148 Interstate 45 South
Huntsville,
TX
77340
Full-Time
Overview
Opportunity: Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager – General Manager - Area General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s degree preferred.
- 2 to 5 years hospitality related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Holiday Inn Express & Suites Huntsville
Our Hotel
One of the oldest cities in the Lone Star State, Huntsville is home to a number of businesses and attractions, and it's the type of place that proudly exemplifies the hospitality of "small town Texas." If you're visiting, "Stay Smart" with us at the Holiday Inn Express® Hotel & Suites Huntsville, which is conveniently located off I-45 and just 70 miles from Houston.
For our corporate guests, our accommodations come well-equipped with a number of great amenities like complimentary high-speed Internet access and a 24-hour Business Center with copy, fax, e-mail and print services. Also, be sure to reserve our 1,100-sq ft meeting room for your next event.
Leisure travelers taking advantage of our Huntsville accommodations appreciate the convenient access to the Sam Houston National Forest, the Huntsville Prison Museum and the Veterans Museum of Texas. Those who enjoy the outdoors can go hiking, biking or fishing at scenic Huntsville State Park or take scuba lessons at the Blue Lagoon Scuba Park.
