高级客房服务员 Senior Room Attendant

Description

Position Statement /What will I be doing? Position Summary (bullet points)

职位陈述/我的具体职责是什么? 职位概述(要点)

Clean and service assigned guest rooms and corridors to the highest standards possible.

确保对所指定的客房及走廊提供最高标准清洁及服务。

1.     Cleans up to 10 rooms about  12 credits in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton  laid down policy.

 在8小时工作时间内清扫10间客房12个点，确保所有客房达到希尔顿酒店制订的标准。

2.      Ensure highest standard of cleaning in assigned areas.

确保所分配的区域的高度清洁。

3.      Complete the working sheet and log all necessary information as per the standard and requirement, such as DND, L&F, any special case.

按照规定要求完成工作表以及记录所有必要信息，如请勿打扰房间、遗留物、特殊事项。

4.      Ensure guest privacy is respected when DND status is displayed.

确保在“请勿打扰”状态下客人的隐私被维护。

5.      Offer all possible assistance to guests and respond to guests request.

尽可能地为客人提供帮助,响应客人的要求。

6.      Cleans and supplies guest rooms according to standards and procedures.

按照程序和标准打扫和补充客房客用品。

7.      According to standards does turndown service.

按照标准提供开夜床服务。

8.      Ensure master keys are kept secure at all times.

随时保证万能钥匙的安全。

Requirements

What are we looking for?

我们寻找什么样的人才?

Specific Job Knowledge, Skill and Ability工作技能技巧要求：

1.      Good knowledge of Housekeeping Guest floors daily operation.

具有良好的客房部楼层日常操作方面的知识。

2.      Flexible  with  working  hours, able  to  work  morning  shift, afternoon  shift, week – ends  and    public  holidays.

能够适应变动的工作时间，可以上早班和中班，并且能在周末和公共假日上班。

3.      Good knowledge for using chemicals and clean rooms.

         具有良好清洁剂使用及清洁房间方面的知识

Required Qualifications必要的资历要求：

Minimum 1 year in Housekeeping Department.

至少具有一年的楼层工作经验。