Front Desk Agent / Night Audit

Atlantic Hotels Group is looking for friendly and outgoing Front Desk Agents to ensure our guests’ satisfaction by exceeding their expectations. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. 

Key Requirements:

• Assist guests with their check-in and check-out procedures and throughout their entire stay
• Work proficiently on the hotel’s reservation system as well as other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guest

Responsibilities:

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Provide information about our hotel, available rooms, rates and amenities and the local area
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Respond to guest requests and/or complaints in a timely and professional manner
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.