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Guest Services Representative

AC Hotel by Marriott Columbus

517 Park St
Columbus, OH 43215

160 Room Hotel
Managed By Concord Hospitality Enterprises

Free Parking

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Compensation: $15, Full-Time

Description

We are looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
  • As a Guest Service Representative, you have the responsibility of giving our guests the best hospitality experience they can have by:
  • Assisting guests efficiently, courteously and professionally always
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures as required by Concord
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures
Benefits- Full-Time Associates
  • Various levels of medical plans, prescription discounts, and dental/vision.
  • Paid Time Off Accrual
  • 401K Retirement with Company contribution
  • Pet Insurance
  • 7 paid Holidays
  • Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
  • Paid Maternity Leave
  • Paid Paternity Leave
Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on our property to stay engaged with our associates and show you we care about you.
Posted April 11, 2024

AC Hotel by Marriott Columbus

Discover modern refinement at our Columbus Downtown Hotel

Explore like a local and stay in style at this newly opened hotel! The AC Hotel Columbus Downtown offers a unique combination of quality, timeless European design comfort, and true authenticity. Experience the hotel's signature rooftop bar, Lumin Sky Bar and Kitchen, specializing in crafted cocktails and Spanish tapas while offering stunning panoramic views of the city skyline. Take your event to new heights in the hotel's 2,400 sq. ft. of private event space located on the 8th floor; each space featuring floor to ceiling windows, sleek design and state-of-the-art audio visual equipment. Enjoy European inspired guest rooms, 24-hour fitness center and complimentary Wi-Fi throughout the hotel. The AC Hotel Columbus Downtown is perfectly situated near entertainment: The Arena District, Short North Arts District, Nationwide Arena, Lower.com Field, the Greater Columbus Convention Center, Express Live concert venue and Huntington Park. Experience all that the city has to offer at the new AC Hotel Columbus Downtown!

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