Housekeeping Guest Service Representative

We are seeking a Housekeeper to join our Team with a starting Wage up to $15.00!

RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It's a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. When you do these things consistently, our employees and guests can't help but have an amazing story to tell. Join our team Full Time and you will enjoy these benefits!

• Health insurance
• Dental
• Vision
• Competitive Pay
• Pet Insurance
• Employer Paid Life Insurance
• PTO after 60 days!
• 401K with Employer Match
• Career Growth Opportunities

The Housekeeping Guest Service Representative (GSR) is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe (MPR’s) and in accordance with the established company standards. This position is critical to ensure a quality product for our guests. The housekeeping GSR will work closely with other team members such as the Maintenance GSR to ensure room maintenance meets quality standards and to help maintain the safety and security of the hotel. We want our housekeepers to take pride in the daily cleaning, so our guests know we care about their comfort.

• Using company standards and procedures, a housekeeper will thoroughly monitor and maintain the cleanliness, sanitation and organization of guest rooms and other areas at the property.
• Remove and replace dirty linens and terry, change, and make beds, clean bathroom and vanity areas, vacuum, and dust.
• Follow proper cleaning procedures for all rooms based on industry and company standards.
• Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests.
• Restock and transport cart with cleaning supplies, linen, terry, and amenities to assigned guest rooms and position securely.
• Maintain organized carts and cart/storerooms.
• Use approved chemicals for designated surfaces/areas according to OSHA regulations and company requirements. Ensure that all chemicals are properly labeled.
• Communicate with the front desk staff about room information, maintenance concerns, lost and found items and any discrepancies between stayovers, check outs and out of order rooms.
• Inspect room fixtures and accessories for proper location, operation, and function, reporting to maintenance and front desk any concerns.
• Maintain confidentiality of guests’ information and pertinent hotel data.
• Ability to work in non-climate control conditions, such as heat, cold, rain or snow at exterior corridor properties.
• Ability to exert physical effort in operation cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during your shift.
• Comply with all RRI West and OHSA protocols relating to safety and security.
• Set heating/cooling equipment to proper settings in all guest rooms.
• Perform self-inspections on linen and terry and accept feedback from the quality inspections performed by Inn Management, head housekeepers and other key company personnel.
• Properly complete and maintain accurate notes on daily clean reports (i.e., Lost and found, maintenance issues, concerns, etc.) Ability to complete duties such as timesheets and OSHA compliance videos and logs.
• Cross train in laundry, maintenance and/or front desk functions, if possible.
• Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.
• Performs other duties as assigned.

Qualifications

• 1-2 years in previous customer service position.
• Desire to clean up after property clientele and place items in proper locations in the room.
• Frequent lifting and bending required.
• May be required to work nights, weekends and/or holidays.
• Must be able to work in all types of weather conditions.
• Have basic communication skills (reading, writing, comprehension). Be able to utilize a computer for timekeeping, OSHA training, etc.
• Bi-lingual (English Spanish) preferred but not required.