General Maintenance Guest Service Representative

We are seeking a General Maintenance GSR to join our Team with a starting Wage up to $18.00

RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It's a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. When you do these things consistently, our employees and guests can't help but have an amazing story to tell. Join our team Full Time and you will enjoy these benefits!

• Health insurance
• Dental
• Vision
• Competitive Pay
• Pet Insurance
• Employer Paid Life Insurance
• PTO after 60 days!
• 401K with Employer Match
• Career Growth Opportunities

The General Maintenance Guest Service Representative (GSR)is responsible for maintaining the general appearance of the building and grounds in accordance with the Repair and Maintenance Manual and inspection requirements. This position is critical to ensure the quality of the building, rooms and exterior for the safety and security of our guests and staff.

• Always maintain positive guests’ relations and understand guest’s service needs.
• Using the company’s set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety and organization of guest rooms and other areas.
• Maintain inn parking lot, grounds, and appearance of the exterior of building(s), keeping areas free of trash and debris.
• Complete Repair and Maintenance Program (RPM) on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc.
• Inspect property to identify current and potential needs and report findings to Supervisor.
• Maintain safety and security of inn and follow key and lock procedures.
• Clean pool area if applicable.
• Assist Regional Facility Project Manager (RFPM) and/or Skilled Maintenance GSR with projects as assigned.
• Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized and in safe condition.
• Clean and replace vanity/bath/room lights.
• Assist Housekeeping GSR’s in maintaining guest rooms.
• Maintain confidentiality of guests’ information and pertinent hotel data.
• Ability to exert physical effort in operation cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.
• Empty all trash from exterior and lobby receptacles at least 2x’s per day, as determined by Inn Management.
• Provide services for guests upon request.
• Ability to work in non-climate control conditions, such as heat, cold, rain or snow at exterior corridor properties.
• Comply with all RR IWest and OHSA standards relating to safety and security.
• Cross train in laundry, housekeeping and/or front desk functions, if possible.
• Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.
• May be required to work nights, weekends, and Holidays.
• Performs other duties as assigned.

Qualifications

• 1-2 years in previous maintenance or customer service position required.
• Knowledge of general hand tools/equipment strongly preferred.
• Must be able to easily and frequently change from one task to another based on guests’ needs.
• Frequent lifting and bending required.
• Ability to be a self-starter and work with minimal supervision.
• May be required to work nights, weekends and/or holidays.
• Must be able to work in all types of weather conditions.
• Have basic communication skills (reading, writing, comprehension). Be able to utilize a computer for timekeeping, OHSA training, etc.
• Bi-lingual (English Spanish) preferred but not required.