Front Desk Clerk
Wyndham Fort Smith City Center
700 Rogers Ave
Fort Smith,
AR
72901
Full-Time
Front Desk Clerk
Wyndham Fort Smith
700 Rogers Avenue, Fort Smith, Ar, 72901
Job Summary
The Front Desk Clerk is responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, and answering any questions guests may have about the hotel or surrounding area.
Key Responsibilities
- Greet guests as they arrive and check them in to their rooms
- Answer any questions guests may have about the hotel or surrounding area
- Assist guests with any needs they may have during their stay
- Handle cash and credit card transactions accurately and efficiently
- Ensure that the front desk area is clean and organized at all times
- Communicate with housekeeping and maintenance staff to ensure that guest rooms are clean and in good condition
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain a positive and professional attitude at all times
Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
- Ability to work a flexible schedule, including nights, weekends, and holidays
Physical Requirements
- Ability to stand for extended periods of time
- Ability to lift up to 25 pounds
- Ability to bend, stoop, and reach
Equal Opportunity Employer
Wyndham Fort Smith is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.
Wyndham Fort Smith City Center
Delight in Downtown Fort Smith
Pet-friendly hotel in the heart of the entertainment district
You’ll be steps from the city’s best bars, music venues, and restaurants with a stay at Wyndham Fort Smith City Center, conveniently attached to the Fort Smith Convention Center and ArcBest Corporation Performing Arts Center. Easily visit landmarks like the Fort Smith National Historic Site and Chaffee Barbershop Museum, tour the University of Arkansas – Fort Smith® campus, or peruse the Fort Smith Farmer’s Market for local treats. Our contemporary, non-smoking hotel will help you recharge with fantastic amenities like a heated indoor pool, sundeck, and fitness center. Grab a bite at our on-site restaurant, 1817 Grille, or a cocktail at our bar, Tap Rom, before retiring to one of our 255 well-appointed guest rooms and suites, featuring great views of the Arkansas River or city skyline. Stay connected with free WiFi and a business center, take advantage of free parking for vehicles of all sizes, and bring along your pet for an extra fee. We offer 15,880 square feet of column-free event space, ideal for a business gathering, wedding, or celebration of any kind.
