Photo of The Scott Resort & Spa, Scottsdale, AZ

Spa Supervisor

The Scott Resort & Spa

4925 North Scottsdale Road
Scottsdale, AZ 85251

204 Room Resort
Managed By Marc & Rose Hospitality

Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k + Match / Pet insurance and more!

Be a part of the leadership team with La Vidorra Spa at The Scott Resort & Spa!

Compensation: $18.00 + incentives, Full-Time

Summary of Position:

This position contributes to the success of La Vidorra Spa at The Scott Resort & Spa by serving as a supervisor to the spa team while maintaining a focus on consistently providing a memorable and relaxing spa experience for our guests. The Spa Supervisor is expected to be a ‘hands-on’ leader with an exceptional eye for detail and a passion for the spa and wellness industry. Assists in training, scheduling, and motivating the spa team. Reporting to the Spa Director, this role is responsible for the daily operations spa, with a focus on providing a welcoming, personalized and genuine experience for our guests.

Essential Functions:

Guest Relations

  • Welcome and acknowledge each guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and to resolve issues, show empathy and build trust. Resolve guest situations such as scheduling conflicts.
  • Anticipate guests' service needs, acting on them when possible, and promote & sell spa/salon services.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, clearing pass way, or offering access to Braille or TDD phones).


  • Answer telephones using appropriate etiquette.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Guest Scheduling and Check-In

  • Schedule services for individuals and large groups using reservation software.
  • Call guests to confirm scheduled services and update the reservations/cancellations list.
  • Advise providers of last-minute changes or additions to schedule.
  • Check in guests for appointments. Provide general spa orientation; ensure smooth transition from check-in to relaxation area or treatment room.

Payment/Cash Handling

  • Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
  • Obtain and process guest payments for services. Process gift cards and miscellaneous charges.
  • Verify payment authorization for credit cards.
  • Ensure cash, gift certificates, and other revenues are secure at all times, in accordance with Spa and resort policies.

Supervisor Responsibilities

  • Assist the Spa Director to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Ensure that coordinators enter all tickets accurately in Book4Time/reservation software.
  • Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.
  • Work closely with Spa Director to ensure operational efficiency within the Spa Department.
  • Ensure spa associates have the proper tools and information to maximize each guest interaction.
  • Assist spa coordinators with incoming calls.
  • Perform daily reservation audits to ensure accuracy of arriving reservations.
  • Monitor occupancy and open/close inventory when necessary.
  • Attend to spa coordinators needs to address and resolve issues with callers.
  • Ensure spa teams understanding and compliance with all Spa SOP’s or LSOP’s).
  • Maintain organization of front desk areas. Ensure all checklists are complete.
  • Ensure that email inquiries are handled professionally, quickly and efficiently.
  • Ensure accuracy of payments and cash handling.
  • Work closely with Spa Director to accommodate group requests.
  • Work with Spa Director communicating to staff in-house groups or VIP’s that are in house and how to not only, take care of their needs, but to anticipate them, as well.
  • Work closely with Spa Director to maximize Book4Time schedule.
  • Assist with training of new Spa associates.
  • Perform any duties assigned by Spa Director.
  • Work Manager-on-Duty shifts in the absence of the Spa Director and/or to cover lunch breaks for Spa Coordinators.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to sit or stand continuously to perform essential job functions.
  • Ability to maintain a pleasant disposition and work smoothly in a high stress work environment.
  • Proven ability to lead, motivate, train, and appropriately discipline staff.
  • Have a passion for excellence and a desire to exceed guest’s expectations.
  • Follow company/dept. safety & security policies/procedures to ensure a safe, secure environment.
  • Superior organizational, multi-tasking, and problem resolution skills. Must be detail oriented.
  • Must maintain a professional, flexible and positive attitude.
  • Adhere to uniform, personal hygiene and appearance standards at all times.
  • Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers and between staff members.
  • Promote excellent guest relations.
  • Practice teamwork and effective communication with director/supervisor/co-workers.
  • At all times maintain the highest standards of professionalism, ethics, and positive attitude towards all.
  • Attend all meetings and training as scheduled by department manager.
  • Always report to your director or co-workers when leaving your work area for meal or break.
  • Must obtain TIPS Certification for Alcohol Service in Maricopa County, Arizona, prior to hire and Orientation.  

Note: the previously listed duties and responsibilities are not all-inclusive



High School Diploma, G.E.D. Equivalent

Related Work Experience

Minimum of one (1) year related work experience.

Prior supervisory experience preferred.

Spa, massage and aesthetics familiarity preferred.

Book4Time or similar reservation software experience preferred.

Experience in customer service in a resort environment is required.

Required Knowledge

Proficient in Microsoft Office - Word, Excel, Outlook.

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Posted April 16, 2024

The Scott Resort & Spa

The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families, the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six luxurious treatment rooms, providing a range of massage and facial treatments. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.             

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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