Night Auditor
DoubleTree by Hilton Hotel Melbourne - Flinders Street
270 Flinders Street
Melbourne,
Victoria
3000
Australia
Full-Time
Description
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street is an absolute showstopper. The hotel is built on the historically-significant Equity Chambers site and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
About the role
As an Overnight Guest Service Agent, you will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager, Night Manager and Finance team. You will also review daily revenues against guest receipts and reports and investigates any anomalies. This role also includes hotel reception duties, including guest service, check-in/out of guest and assisting with guest enquiries. Specifically, the role will include:
- Greet guests upon arrival and check them in/out of the hotel, ensuring all paperwork is completed accurately
- Balance daily revenue and expense transactions, including cashier’s checks, credit cards, debit cards, and other forms of payment
- Assist with night audit duties, such as reconciling accounts receivable, posting charges, and verifying accuracy of billing information
- Assist the manager on duty in emergency situations
What are we looking for?
- Previous experience in a customer service role. Hotel or accounting experience will be highly regarded.
- A passion for delivering exceptional guest experiences
- Pride in ensuring the accuracy of work and actively encourages the same standard from Team Members
- Computer literate, with intermediate to advanced knowledge of Microsoft Excel
- Able to work on a rotating roster
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and calm personality
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. You can also look forward to receiving:
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- Competitive wages with higher penalty rates then industry average
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
DoubleTree by Hilton Hotel Melbourne - Flinders Street
At A Glance
Located in the heart of Melbourne’s dynamic central business district, just steps from the vibrant arts and entertainment district, DoubleTree by Hilton Hotel Melbourne – Flinders Street offers an ideal base for business and leisure travelers. Our modern Melbourne hotel is situated directly opposite historic Flinders Street Station and Federation Square, and is within walking distance of many corporate offices, the famous Melbourne Laneways and the South Bank precinct. Enjoy easy access to Melbourne attractions, restaurants, sporting venues and retail precincts, including Etihad Stadium, Melbourne Cricket Stadium, Bourke Street Mall and Collins Street. Melbourne International Airport is just 22km from our inviting Melbourne hotel.
Stylish, modern and spacious, each guest room offers WiFi (fee applies), a flat-screen HDTV and a desk with a designer chair. Refresh with a selection of elegant amenities in the contemporary bathroom and enjoy a restful night’s sleep in the plush Sweet Dreams® by DoubleTree bed.
Plan a cocktail reception or corporate event for up to 140 people at this modern hotel in Melbourne with three versatile meeting spaces, all with contemporary A/V equipment.
Relax with a glass of wine or a cold beer and savor contemporary Australian cuisine in our on-site restaurant and bar, Platform 270. Energize with modern cardio, resistance and weight equipment in the complimentary fitness center. Our friendly staff looks forward to greeting you on arrival with a signature DoubleTree chocolate chip cookie.
