Guest Service Agent
DoubleTree by Hilton Hotel Melbourne - Flinders Street
270 Flinders Street
Melbourne,
Victoria
3000
Australia
Full-Time
Description
This position is open to Australian residents only or applicants who have the legal right to work in Australia.
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
About the role
As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:
- Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Proactively find ways to delight and excite our guests to ensure their stay in memorable
- Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including answering telephone calls and responding to emails.
What are we looking for?
- Have a friendly, bubbly and positive demeanour
- Work calmly and efficiently under pressure with a keen eye for detail
- Have excellent personal presentation and communication skills.
- Exude a passion for delivering exceptional levels of customer service
- Adapt to learning new computer systems with ease
- It would be advantageous if you have:
- Proven ability in problem resolution
- Previous experience in Front Office/Concierge within a hotel
- Valid Australian Drivers License
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- Competitive wages
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
DoubleTree by Hilton Hotel Melbourne - Flinders Street
At A Glance
Located in the heart of Melbourne’s dynamic central business district, just steps from the vibrant arts and entertainment district, DoubleTree by Hilton Hotel Melbourne – Flinders Street offers an ideal base for business and leisure travelers. Our modern Melbourne hotel is situated directly opposite historic Flinders Street Station and Federation Square, and is within walking distance of many corporate offices, the famous Melbourne Laneways and the South Bank precinct. Enjoy easy access to Melbourne attractions, restaurants, sporting venues and retail precincts, including Etihad Stadium, Melbourne Cricket Stadium, Bourke Street Mall and Collins Street. Melbourne International Airport is just 22km from our inviting Melbourne hotel.
Stylish, modern and spacious, each guest room offers WiFi (fee applies), a flat-screen HDTV and a desk with a designer chair. Refresh with a selection of elegant amenities in the contemporary bathroom and enjoy a restful night’s sleep in the plush Sweet Dreams® by DoubleTree bed.
Plan a cocktail reception or corporate event for up to 140 people at this modern hotel in Melbourne with three versatile meeting spaces, all with contemporary A/V equipment.
Relax with a glass of wine or a cold beer and savor contemporary Australian cuisine in our on-site restaurant and bar, Platform 270. Energize with modern cardio, resistance and weight equipment in the complimentary fitness center. Our friendly staff looks forward to greeting you on arrival with a signature DoubleTree chocolate chip cookie.
